HR Technology Specialist

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview As an HR Technology Specialist, you will be a key member of the Richemont Operations Human Resources Team, reporting directly to the Director HR Technology. You will play a crucial role in supporting the strategic vision and roadmap for the HR systems landscape in the Americas. This role focuses on providing robust L2 operational support, analysis, and continuous improvement for HR applications, particularly Workday HCM and SAP HR, while also gaining experience with other HR systems such as Varicent, Benefits, and Cornerstone.

You will collaborate closely with HR, IT, and the global HRIS team to ensure HR systems effectively support business operations, facilitate growth, and enhance the employee and manager experience, with a strong emphasis on understanding system integrations and HR processes. You will contribute to the overall ownership of HRIS support, testing, training, and communication, ensuring technical solutions meet local needs and drive efficiencies with a customer-centric approach.

Responsibilities HR Systems and Applications Support Provide L2 operational support for HRIS, including resolving user tickets, troubleshooting system issues, and ensuring data integrity and security within Workday (HCM/Payroll/Time Tracking, etc.), SAP HR, Varicent, Cornerstone, and other HR systems.

Systematically review all open tickets, manage resolution, follow up with users, and escalate complex issues to L3 teams or the Director HR Technology as required.

Support Workday HCM/Payroll/Security and time tracking setup amd administration as well as the interfaces with other systems.

Assist with user access creation and management, and support periodic user access reviews.

Collaborate with the IT Service Desk, Information Security, Connectivity, HR Operations, Analytics, and other relevant teams for issues resolution and enhancement applications.

Escalate recurring issues or those that cannot be resolved at the L2 level to L3 teams or the Director HR Technology.

Develop a strong understanding of data governance principles across Workday and downstream systems.

Build business acumen through supporting HR users and their processes.

Stay informed about industry-leading solutions and trends in the HR Technology field.

Support new HR technology projects HR Systems and Applications Testing Perform unit and technical testing of system changes, updates, and new software enhancements across various HR systems.

Develop and maintain HR technical and user documentation for local projects, and relay documentation provided by Group HRIS.Training Train HR users on HR system functionalities, including conducting live demos.

Build and implement HRIS training programs, partnering with the Richemont Learning and Development department as needed.

Projects Participate in the evaluation and selection process of any HR-related application, providing insights from an L2 support perspective.

Contribute proactively to the development and design discussions for new system enhancements, ensuring supportability and user experience are considered.

Develop and maintain both technical and user documentation related to projects.

Understand the implications of new implementations in the context of HR Applications support and the existing HR processes landscape.

Develop an…