Senior Product Manager, Salesforce

Company Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success.

We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!

Job Description The Senior Product Manager, Salesforce serves as the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. Sitting within the Data & IT team, this role translates organizational priorities into a clear technical roadmap that supports critical enrollment, marketing, operational, and financial goals. By bridging technical execution with strategic planning, you will ensure our CRM platform delivers high-value capabilities and seamless user experiences across central teams and schools.

In this role, you will collaborate closely with cross-functional leaders, manage system architecture and data flows, and partner with technology vendors to optimize enterprise systems that directly support our mission.

Responsibilities Strategy & Execution Set and champion the technical vision and roadmap for all Salesforce instances (including Sales Cloud, Marketing Cloud, and Service Cloud) aligned with organizational goals and enrollment constraints.

Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio and present investment cases to non-technical senior stakeholders.

Identify new platform enhancement opportunities, including automation workflows within Marketing Cloud.

Drive system roadmaps and maintenance strategies, managing upgrades, testing, backups, and integrations with enterprise applications.

Project Management & Cross-Functional Collaboration Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives, and 8-to-12-week Planning Increment sessions.

Lead cross-functional problem-solving for complex technical projects involving multiple vendors, internal software systems, and data warehouses.

Build and maintain collaborative cross-functional communities, facilitating communication to break down functional silos.

Partner with Business Process Owners, Regional Superintendents, Chiefs of Staff, and School Operations Leaders to design effective system processes and workflows.

Data Governance & System Architecture Define and maintain data flows, system-of-record boundaries, and data handoffs between Salesforce and other core enterprise systems (e.g., student information systems, enrollment tools).Partner with System Architects, Data Architects, and Data Governance teams to establish record ownership, access levels, retention rules, and standard data dictionaries.

Drive data quality across the portfolio, managing data cleansing efforts and removing technical debt.

Ensure all CRM capabilities comply with enterprise cybersecurity guidelines, family data privacy requirements, and artificial intelligence usage guidelines.

Operations & Enablement Manage day-to-day platform administration, establishing policies for user access, security roles, system usage, and reporting.

Manage vendor contracts, renewal processes, and tier-3 support escalations to ensure high performance.

Design and deliver train-the-trainer sessions and training programs for business process owners, school leaders, and service desk staff.

Develop and maintain centralized…