Client Manager

Client Manager

Tabush Group is seeking a skilled and relationship-driven Client Manager to join our Client Services team. This individual will serve as a strategic IT advisor (vCTO) to our clients, build strong relationships with the key decision makers, ensuring we are meeting service delivery expectations and gaining a strong pulse on the happiness and satisfaction of every client.

Key Responsibilities:

• Strategic Advisory:
  Serve as a trusted advisor to clients, in a vCTO capacity, gain an understanding of their business and IT needs and successfully translate this to impactful business solutions.
• Relationship Management:
  Build and maintain strong, long-term relationships with key stakeholders at client firms; proactively monitor client satisfaction and engagement.
• Advocacy:
  Identify and escalate and bring urgency to areas of service delivery that are failing to meet our standards, ensuring both client and internal service expectations are consistently met.
• Project Oversight:
  Ensure the project team has the resources and information required to deliver projects successfully.
• Reporting & Administration:
  Manage tasks such as time tracking, reporting, change management, lifecycle planning, and PS pipeline oversight.

Competencies:

• 6+ years in an MSP, managed IT, or co-managed IT environment in a hands-on technical role with 3+ years of experience in a client-facing capacity such as account management, client success, or technical advisory, including direct ownership of client relationships at the decision-maker level.
• Experience advising key decision makers on IT architecture and cybersecurity strategy, including translating technical risk into business and budget terms.
• Exceptional written and verbal communication, analytical, and problem-solving skills.
• Ability to work across teams and manage competing priorities effectively
• Organized and proactive, with a focus on delivering outstanding client outcomes

Preferred Qualifications:

• Experience serving professional services or regulated industries: law firms, financial services, real estate, and construction.
• Experience owning quarterly business reviews, technology roadmaps, and IT budget planning for a named portfolio of accounts.

This Role is Ideal for Someone Who:

• Thrives in a fast-growing, entrepreneurial environment where contributions are visible and valued
• Local to the NYC Metropolitan Area and able to travel for client meetings and milestones
• Seeking career advancement, ongoing learning, and a long-term role
• Appreciates people who take an organized, systematic approach to achieving success.
• Enjoys helping clients succeed by aligning technology with their business goals
• Values structure, accountability, and professionalism
• Has or seeks experience in serving professional services or regulated industries (law firms, financial services, real estate & construction)

What We Offer:

• Competitive base salary
• Opportunity for career growth and advancement within the company.
• Comprehensive benefits package, including Health Insurance, 401(k), monetary and non-monetary incentives, and generous time off.
• A dynamic, supportive, and energetic work environment.
• Ongoing training and development opportunities.