Customer Success Manager

Customer Success Manager

Live Ramp is shaping the future of responsible data collaboration between the world's leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the Live Ramp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. Live Ramp is headquartered in San Francisco, California, with offices worldwide.

You will:

• Serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
• Develop and execute joint success plans with each partner, aligning Live Ramp capabilities to their product, go-to-market, and customer objectives over 6, 12, and 18 months.
• Lead strategic business reviews and executive check-ins, translating platform performance, usage trends, and measurement results into clear recommendations and roadmaps.
• Orchestrate cross-functional resources (Product, Solutions, Support, Legal, and Commercial) to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments.
• Proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities across Live Ramp's suite of solutions.
• Advise partners on best practices for data collaboration, addressability, and privacy-safe activation, positioning Live Ramp as a trusted strategic advisor in their ecosystem strategy.
• Manage and forecast account-level renewal and growth motions, including structuring upsell and cross-sell opportunities in partnership with Sales.
• Represent partner needs and market feedback back into Live Ramp, influencing product roadmap priorities, feature discovery, and enablement content.
• Document key activities, decisions, and outcomes in internal systems, ensuring accurate visibility into engagement status, risks, and next steps.
• Contribute to the continual improvement of Customer Success playbooks, tooling, and processes specific to technology and platform partners.

Your team will:

• Support and grow relationships with some of Live Ramp's most strategic technology partners, including adtech, martech, cloud, and data platforms.
• Drive complex, multi-party data collaboration initiatives that rely on deep understanding of identity, privacy, and addressability across channels and environments.
• Collaborate closely with Alliances, Product, and Solutions to design and operationalize new partner use cases, integrations, and joint offerings.
• Build and scale repeatable engagement models, health frameworks, and success metrics tailored to technology partners and platform businesses.
• Triage and resolve escalated technical and business issues for your accounts, coordinating with Support and Engineering to keep partners informed and on track.
• Share learnings, playbooks, and market insights across the broader Customer Success and Alliances teams to elevate how Live Ramp partners with technology platforms globally.

About you:

• 2+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data/analytics.
• Proven track record managing a book of complex, strategic accounts or partners with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of digital advertising or marketing technology ecosystems (e.g., DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms).
• Experience working with technical stakeholders and products, including comfort discussing APIs, integrations, data flows, and platform configuration at a high level.
• Demonstrated ability to build trusted relationships with senior stakeholders, influence without direct authority, and lead cross-functional initiatives to completion.
• Exceptional communication skills, including the ability to synthesize complex topics into clear narratives and presentations tailored to different audiences.
• Highly organized and comfortable managing multiple projects, timelines, and stakeholders simultaneously in a fast-paced, evolving environment.
• Data-driven mindset with experience using dashboards, usage metrics, and performance data to tell stories and inform decisions.
• Bachelor's degree or equivalent practical experience.

Preferred

Skills:

• Experience working directly with technology…