Help Desk​/Desktop Support Analyst NY | Robert Half

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting.

Responsibilities:

• Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments.
• Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected time frames.
• Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution.
• Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access.
• Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments.
• Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed.
• Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly.
• Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.