IT Support Specialist

IT Support Specialist

We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.

Responsibilities:

• Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.
• Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.
• Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.
• Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.
• Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.
• Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.
• Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.