Campus Undergraduate Summer Internship Program - Digital Product Management, Enterprise Technology Services NY

Position: Campus Undergraduate Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services  NY
Campus Undergraduate Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services
- New York, NY

New York, NY, United States(Hybrid)

** Job Description*
* ** Business Unit / Role Specific Info*
* The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.

We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As an Associate Digital Product Management Intern in Enterprise Technology Services, you'll join a 10-week Summer Internship Program and contribute to product, platform, and delivery initiatives that help shape seamless customer and colleague experiences.

Product Management interns sit at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you'll help teams understand customer needs, document requirements, prioritize work, track delivery outcomes, manage risks and dependencies, and support Agile planning activities that help technology teams deliver value responsibly and at enterprise scale.

You'll collaborate with Product Managers, Engineers, Designers, Data Analysts, Architects, Delivery Leads, and business partners to learn how products and technology initiatives are envisioned, built, launched, measured, governed, and continuously improved.

** About the Team*
* Enterprise Technology Services teams build and support technology that enables trusted, secure, and customer-first experiences across American Express. Product and delivery teams help define strategy, prioritize investments, coordinate execution, and improve delivery practices across digital products, platforms, internal tools, developer experiences, AI enabled capabilities, and enterprise technology solutions.

As a Product Management Intern, you'll contribute at an early-career level while learning how modern product teams balance customer needs, business outcomes, technical feasibility, delivery execution, operational resilience, and responsible innovation.

** Responsibilities*
* ** What type of work can you expect? How will you make an impact in this role?*
* + Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation.

+ Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to help inform product decisions.

+ Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives.

+ Support Agile Release Train, backlog refinement, sprint planning, demos, retrospectives, and other Agile ceremonies with guidance from peers and leaders.

+ Monitor risks, dependencies, capacity considerations, and impediments to delivery; escalate issues that may require decisions or support from senior product, delivery, or engineering leaders.

+ Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning.

+ Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, risks, and key decisions needed.

+ Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates on delivery status.

+ Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning across teams.

** Qualifications*
* ** Minimum Qualifications*
* + Currently enrolled in a full-time Bachelor's degree program (software engineering, business,…