Customer Success Manager

Customer Success Manager

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as You Tube, Meta, Tik Tok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens.

The company is headquartered in Los Angeles, California, with additional locations across the globe.

We are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value.

Here's what you'll get to do:

• Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
• Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.
• Provide strategic advice and assist in meeting primary KPIs on clients' advertising investment by working closely with them in a consultative role.
• Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
• Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.
• Be the expert on your clients' goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
• Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
• Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.
• Work closely with Zefr's product team, relaying customer feedback and helping to improve our product suite.

Here's what we're looking for:

• Preferred experience:
  
  2+ years of customer success management, programmatic trading, or advertising operations experience.
• A deep understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.
• Highly proactive and motivated self-starter who takes the initiative to get things done
• Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
• Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
• Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
• Familiarity with the You Tube platform a plus.
• Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers' comprehension
• Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.
• Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
• Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Professional development opportunities
• 14 paid holidays off
• Flexible hybrid work schedule
• "Summer Fridays" (shorter work days on select Fridays during the summertime)
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)

The anticipated base salary for this position is between $90,000 and $110,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives…