Vice President, Go-to-Market

Job d:

Location:

New York, NY, United States Salary: $176750 - $282000 annually + bonus + equity (if applicable) + benefits

Job Function:
Product

Schedule:

Full time

Shift: Day Workplace:
Hybrid Career Area:
Product Company:
American Express Description Amex  Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers' digital lives. We emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, leveraging our membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The Go-to-Market VP will lead the function responsible for launching Digital Labs' portfolio within the context of complex internal processes across key emerging digital products. The successful candidate will play a critical role in translating new technologies into actionable business decisions, accelerating launches, and driving cross-functional alignment across American Express.

The role will serve as a central leader for high-priority initiatives spanning Agentic Commerce, GenAI, digital wallets, blockchain, and other payment technologies. This leader will partner closely with senior executives, product teams, and enterprise stakeholders such as Legal, Compliance, Privacy and Info Sec to evaluate new opportunities, navigate complex risk requirements, and bring innovative products and experiences to market.

This VP will also oversee Digital Labs' governance and control environment, ensuring appropriate risk governance oversight while enabling agility, innovation, and speed to market.

Responsibilities Lead a team of ~20 GTM and governance colleagues

Drive the go-to-market path and process across the Digital Labs product portfolio, including Generative AI, Agentic Commerce, Digital Wallets and blockchain-based products and features

Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery

Collaborate closely with international markets to determine appropriate management of global launches

Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches

Anticipate emerging regulatory and operational considerations associated with new technologies and ensure appropriate stakeholder engagement and mitigation planning

Lead a centralized governance function responsible for maintaining the overall control and compliance environment for Digital Labs and ingest all process changes related to Project Guardian, in partnership with Control Management, GCO and Compliance Oversee Digital Labs' audit and regulatory engagement, including enterprise-wide reviews, regulatory inquiries, and executive presentations related to the innovation portfolio

Establish scalable governance and decision-making processes

Lead process improvements, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

Qualifications

Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions

Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility

Ability to drive results against timelines, prioritize, and execute flawlessly

Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions

Exceptional program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology,…