Mail Services Supervisor NY

Position: Mail Services Supervisor - New York City, NY

** Readyto take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating awonderful workplace environment and daily experience*
* ** About the Role** :

As a CBRE Mail Services Supervisor,you will lead mailroom and shipping operations at a high-profile Manhattan office and event space. This is a hands-on, player-coach role requiring presence on the floor alongside your team every day.

This role sits within the Office Operations function, delivering essential support to a demanding, fast-paced client environment where confidentiality, professionalism and precision arenon-negotiable.

** What You'll Do:*
* + Supervise and actively support personnel across all     mailroom and shipping and receiving functions. Set work schedules, assign     tasks and cross-train staff to ensure full operational coverage, including     during high-volume event periods and seasonal activations.

+ Oversee the receipt, handling, logging and dispatch     of apparel samples, seasonal product, confidential materials and VIP     items. Maintain a secure and clearly documented chain of custody for all     inbound and outbound shipments at all times.

+ Manage high-volume event product flows in a     fast-paced environment, ensuring accurate intake, secure storage and     timely distribution. Coordinate logistics for high-profile activations     with the professionalism and discretion the client requires.

+ Maintain and enforce mailroom policies and     procedural manuals, including protocols for confidential and high-value     items. Communicate updates clearly to all team members and drive     consistent compliance.

+ Operate and oversee shipping and tracking platforms     including UPS, Fed Ex, USPS, PS Tracks, Ricoh, Pitney Bowes and related     mail and package systems. Ensure all team members are trained and     proficient on applicable platforms.

+ Resolve operational issues quickly and decisively.
Identify root causes, implement corrective actions and communicate     outcomes to relevant stakeholders without delay.

+ Develop and refine techniques that improve     throughput, accuracy and security, particularly during peak periods and     event-driven surges.

+ Maintain cost records by department, implement     cost-saving measures and report on operational efficiency with accuracy     and transparency.

+ Ensure all work output reflects the highest     standards of organization, confidentiality and client service. Uphold the     client's maxims in every interaction.

+ Lead by example. Model behaviors consistent with     CBRE RISE values. Build team capability, set high expectations and hold     the standard on performance, professionalism and accountability.

** What You'll Need:*
* Applicants must be currentlyauthorized to work in the United States without the need for visa sponsorship now or in the future

+ High School Diploma or GED with five or more years     of job-related experience. Prior supervisory or shift manager experience     required. Experience in a high-volume mailroom, shipping operation or     logistics environment strongly preferred.

+ Working knowledge of mailroom and shipping     operations, including intake protocols, chain-of-custody practices and     handling procedures for confidential and high-value items.

+ Demonstrated ability to manage sensitive     information with discretion and maintain confidentiality under     pressure.

+ Demonstrated ability to navigate with a     customer-service mindset and expertise.

+ A role model for team values, culture, and     managerial excellence.

+ Proficient in Microsoft Office (Word, Excel,     Outlook, Teams), Slack, Zoom and Box. Familiarity with UPS, Fed Ex, USPS,     PS Tracks, Ricoh, Pitney Bowes and other mail and package management     systems.

+ Exceptional organizational skills with the ability     to prioritize, adapt and execute in a high-paced, high-stakes environment.
Motivated, hands-on and committed to team and client success.

** Why CBRE*
* When you join CBRE, you become partof the global leader in commercial real estate services and investment thathelps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and…