Director of Project Management

** Description*
* At American Express, our culture is built on a 175-year history of innovation, shared  values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

** Director of Project Manager, OnBrand*
* The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand is American Express' In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is "Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence". We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

** How will you make an impact*
* ** in*
* ** this role?*
* As  
** Director of Project Management
** within OnBrand, you will play a critical leadership role in shaping how creative work is delivered across the Consumer Business Unit. You will lead end-to-end creative program delivery across complex content ecosystems - including video, digital, social, and emerging channels - ensuring work is strategically aligned to Consumer audience needs, Brand standards, and business objectives.

You will serve as a partner to senior leaders, translating enterprise and marketing priorities into clear, executable delivery frameworks that balance speed, quality, and rigor. This includes leading complex, high-visibility initiatives that require tight coordination across Above-the-Line efforts, internal stakeholders, and external partners.

A key dimension of this role is driving  
** AI-enabled transformation
** within content development. You will oversee the responsible adoption of AI tools and workflows, ensuring they are implemented in compliance with enterprise standards while delivering meaningful gains in efficiency, scalability, and creative impact. You will partner closely with Account Management, Creative, Strategy, Production, Technology, Legal, and Risk teams to define best practices, governance, and reporting that bring transparency and confidence to AI-enabled delivery.

** Responsibilities*
* + Lead end-to-end (E2E) creative program delivery across complex content ecosystems, including video, digital, social, and emerging channels, ensuring alignment to Consumer audience needs, Brand standards, and business objectives

+ Serve as a strategic partner to senior leaders, leading high-visibility, complex initiatives and translating enterprise priorities into clear, executable delivery plans

+ Provide oversight and governance for  
** AI-enabled content development** , ensuring responsible use, compliance with enterprise standards, and integration of best-practice workflows across the creative lifecycle

+ Drive adoption of AI tools and capabilities in content development to improve speed, scalability, and effectiveness while maintaining creative excellence and human oversight

+ Partner with Creative, Strategy, Production, Technology, Legal, and Risk teams to define AI use cases, governance models, and operating standards

+ Lead coordination across  
** Brand Design & Identity
** to ensure consistency, coherence, and Brand integrity through the line

+ Ensure strong linkage across Above-the-Line initiatives and collaboration with internal and external agency partners to deliver integrated, high-impact programs

+ Establish clear delivery frameworks, operating models, and workflows that enable scale, transparency, and predictability across Consumer programs

+ Provide clear, consistent  
** reporting and visibility
** into program health, risks, timelines, resourcing, and financials for senior leadership

+ Identify, assess, and proactively mitigate risks across projects and portfolios, surfacing tradeoffs and recommendations early

+ Lead and develop a high-performing Project Management organization, setting standards for excellence, accountability, and continuous improvement

+ Drive strong resource planning, utilization, and financial management to ensure delivery efficiency and agency profitability

+ Champion continuous improvement by evaluating tools, processes, and delivery models, incorporating industry trends and emerging technologies

+…