Senior Director, Marketplace Product

At Zocdoc, we're building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We're looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc's marketplace. In this role, you'll set the vision and drive strategy across the full customer journey-from acquisition and conversion to engagement and retention-while leading and developing a team of product managers to deliver against it.

At the same time, you'll help shape Zocdoc's longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient's healthcare journey.

You'll enjoy this role if you are…

* A strategic thinker who wants to be an active part of the leadership team

* A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals

* Well-versed in all elements of product development, from ideation to testing and validation

* A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization

* Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes

* Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams' capabilities

* Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action

Your day-to-day is…

* Defining and communicating a strong, clear vision for your product area

* Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision

* Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes

* Owning and driving key business metrics, such as revenue, user growth, conversion and engagement

* Implementing best-in-class product development and management practices to ensure team success

* Creating and launching healthcare-changing products and features to better connect patients and providers

You'll be successful in this role if you have…

* 10+ years of product experience, ideally with consumer marketplace products

* 5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers

* Demonstrated success in owning and driving objective improvements in key business metrics

* An action-oriented attitude and a roll-up-your-sleeves mentality

* Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives

* Strong analytical skills and a natural curiosity to solve some of healthcare's most challenging problems

* A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products

Benefits

* Flexible, hybrid work environment at our convenient Soho location

* Unlimited vacation

* 100% paid employee health benefit options (including medical, dental, and vision)

* Commuter benefits

* 401(k) with employer-funded match

* Corporate wellness programs with Wellhub

* Sabbatical leave (for employees with 5+ years of service)

* Competitive paid parental leave and fertility/family planning reimbursement

* Cell phone reimbursement

* Catered lunch every day along with beverages and snacks

* Employee Resource Groups and Zoc Clubs to promote shared community and belonging

* Great Place to Work Certified