Director of Operations & Security

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

Title: Director of Operations & Security

Location: New York Metropolitan Area

Reports to: Regional Director

Pay Range: $80,000
-80,000 per year

FLSA Status: Exempt

Status: Full-time (35 hour per week)

Role Summary: The Director of Operations and Security works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, they must cross-train Operations staff to understand job functions within their designated units.

Primary Job Responsibilities/Duties:

The responsibilities of the Director of Operations and Security position may include, but are not necessarily limited to the following:

• Oversee all daily operations at the facility.

• Supervise all Operations staff at the facility while collaborating effectively with external vendors to ensure operational excellence.

• Cooperate with the Site Director to ensure goals are met according to contractual obligations.

• Cooperate with senior management for initial/renewal programmatic reports and/or proposals.

• Coordinate inventory procurement, control, and expenditures procedures.

• Coordinate and ensure compliance with all Occupational Safety and Health Administration ("OSHA"), Department of Homeless Services ("DHS"), and Office of Temporary and Disability Assistance ("OTDA") regulations and guidelines, as well as relevant City, State, and/or Federal building codes and industry standards, including Universal Precautions Policies and Procedures.

• Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved.

• Provide 24/7 crisis intervention regarding all aspects of operations-related systems.

• Develop Operations goals, objectives, and procedures, and implement changes to existing standards and procedures.

• Design preventative/scheduled Operations activities.

• Manage the collection, presentation, and reporting of Operations data.

• Maintaining, revising, and updating Operations logs, records, and forms.

• Managing the facilities inventory and material, supply needs, and overseeing the purchasing process.

• Overseeing internal and external Operations-related systems tests and inspections.

• Performing monthly walk-throughs to inspect Operations, including all major building systems, within the facility.

• Ensuring the proper management of the internal work order and ticketing systems.

• Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid.

• Securing licenses needed to operate the facilities legally and safely, and ensuring that all Operations staff members maintain their licenses and certifications.

• Interviewing, supervising, monitoring, and evaluating Operations managers and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks.

• Establishing and implementing schedules and work assignments for Operations managers and supervisors

• Training and coaching Operations managers and supervisors in supervision, task management, resource management, planning, etc.

• Supervising other Operations staff members when needed.

• Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate.

• Conducting, attending, and participating in facility and professional group meetings in order to maintain and improve professional competence.

• Maintaining ongoing communication with Social Services concerning operational issues.

• Working diplomatically to solve problems in the facilities.

• Producing, weekly, monthly, quarterly, and annual progress reports.

• Address residents and staff members to explain available services and operations at the facility.

• Attend staff meetings and serve on committees as required

• Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence.

• Attending meetings and hearings of government agencies to address issues with facilities operations.

• Developing departmental safety goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures.

• Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions.

• Responsible…