Regional Manager, East Region

** Regional Manager, East Region*
* ** Must be in New York, Connecticut or New Jersey - USA*
* ** Why WWT*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

** What will you be doing?*
* At its core, the Regional Manager role is about ownership-owning the services business in the region. Just like business owners in other industries-from entrepreneurs to general managers
-RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require.  The value of the role is in the RM's ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business.

Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.

** Requirements/

Job Duties:

*
* ** Leadership*
* + Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals

+ Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners

+ Serve as an escalation point for service-delivery issues

+ Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.)

** Financial management*
* + Manage services P&L for region to optimize profitability, resource utilization and investment

+ Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture

+ Forecast financial performance by coordinating with PMO, finance and sales

** Sales support*
* + Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.

+ Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.

-and represent these to clients, partners and OEMs as needed

+ Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams

+ Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting)

** Quality assurance*
* + Collect feedback from clients and sales counterparts regarding service-delivery performance

+ Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues

+ Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes

+ Review and provide feedback on SOWs and MSAs in region

** Operational efficiency*
* + Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.

+ Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation

+ Identify regional requirements for resource, process, and tools improvements for leadership

*
* Qualifications:

*
* + Bachelor's degree, or relevant professional services management experience

+ Minimum of 10 years relevant industry experience

+ Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers

+ Must have experience leading and working in a professional and/or managed services environment.

+ Must have experience working with Retail, Healthcare,…