Sr Workplace Manager - NYC

Position: Sr Workplace Experience Manager - NYC
** Elevate Your Career with CBRE - Join a Fortune 500 Leader!*
* ** If you are ready to make adifference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you.*
* ** Why Choose CBRE?*
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** Unbeatable Perks:*
* ** Enjoy generous Paid Time Off, Paid Holidays,     and 12 weeks of Paid Parental Leave.*
* +  
** Comprehensive Benefits:*
* ** Access top-notch Medical, Vision,     and Dental insurance, along with Life Insurance, FSA & HSA options,     and 401K matching contributions.*
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** Inspiring Work Environment:*
* ** Experience an innovative work environment     that focuses on the culture of growth, collaboration and communication.*
* ** Don't miss out on this opportunity to develop and thrive in your career.*
* ** Apply today and be part of something extraordinary!*
* ** Applicant

AI Use Disclosure*
* ** We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.*
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* About the Role:

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* As a CBRE Senior Workplace Experience Manager, you will supervise employees and third parties that support several experience services.

Examples of services include Concierge, Reception, Meeting & Event Management, Facilities Management and administrative office duties.

This job is part of the Workplace Experience function. Theyare responsible for providing world-class customer service to the clients and visitors of a designated building.

** What You'll Do:*
* + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

+ Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Setand track staff and department deadlines. Mentor and coach as needed. Lead teamimpact on quality, efficiency, and effectiveness of the job discipline and department.

+ Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolveconflicting priorities.

+ Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.

+ Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

+ Provide exemplary meeting and events leadership across a spectrum of size, complexity including VIPs and high profileactivities.

+ Maintain vendor partnerships with the intentionof cost-saving efforts. Approve negotiations for contract services. Managebudgets, cost reductions, and achieve cost savings.

+ Oversee Work Order management and delivery byleveraging the assigned CMMS, leveraging available resources to ensure consistent service delivery and quality to meets or exceed key performance indicators (KPIs).

+ Deliver the Service Business Continuity planevery six months and conduct required testing.

+ Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different pointof view while being guided by policies and departmental plans.

+ Identify and solve technical and operationalproblems of complexity.

+ Understand and recognize the broader impactacross the department.

+ Improve and change existing methods, processes,and standards within job discipline.

** What You'll Need:*
* + HS Diploma or GED required.

+ Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Experience in the areas of staffing, selection,training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

+ Ability to lead the exchange of sensitive,complicated, and difficult information, convey performance expectations andhandle problems.

+ Leadership skills to motivate the team to achievebroad operational targets with impacts on own job discipline, multiple job disciplines, and department.

+ In-depth knowledge of Microsoft Office and otherproductive products. Examples include Word, Excel, Outlook, Slack, Air Table,Smart Sheets etc.

+ Extensive organizational skills and an advancedinquisitive mindset.

** What you'll need*
* + High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.

+ Universal CFC certification preferred.

+ Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

+ Requires basic knowledge of financial terms and principles.

+ Uses personal computer and / or PDA for…