Senior Director, Investigations

Position at MTA Headquarters

JOB TITLE:

Senior Director Investigations

DEPT/DIV:

Diversity and Civil Rights

WORK LOCATION:

2 Broadway, NY 10004

FULL/PART-TIME

FULL

SALARY RANGE:

$132,363 -$148,908

DEADLINE:

Until filled

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The duties of the Senior Director Investigations include leading internal EO investigations, preparation of investigative reports for complaint resolution, database administration of the All Agency Complaint Management Tracking System, facilitating ongoing professional development of EO Investigators and MTA staff to ensure compliance with state and federal regulatory and policy requirements as they relate to equal opportunity and overall administrative and operational management of investigative activities undertaken by the department.

Reporting to the Deputy Chief Diversity and Inclusion Officer/EEO (DCDIO), the Senior Director Investigations will support Agency EO Chiefs in their management of staff responsible for the investigation of allegations of discrimination by applicants, customers, community members, and employees.

Responsibilities:

* Direct management and supervision of DDCR's pool investigators. Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review the performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

* Supervision support for investigators assigned to MTA operating agencies.

* Tracking, development, and delivery of professional learning opportunities for MTA investigators to ensure full and current knowledge of laws and regulations relevant to Title VI and Title VII investigations and best practices.

* Cross-agency monitoring and tracking of responses to allegations of discrimination ensures consistency and alerts DCDIO of red flag issues.

* Management of investigator assignments to other agencies as required.

* Supervise the development and ensure full utilization of DDCR's investigative Case Management and Tracking System (CMTS). Troubleshoot as needed implementation challenges.

* Serve as investigative clearinghouse, monitoring and tracking complaints across all operating agencies, ensuring timely responses, supporting or otherwise leading the development of tools, training, and/or initiatives to ensure timely and accurate disposition of complaints.

* Prepare reports as requested and required related to investigative caseload.

* Provide direction regarding the tracking and identifying trends in complaints to lead and/or support the development of programming designed to address and mitigate recurring matters.

* Lead investigations involving highly sensitive concerns and/or matters where the complainant prefers to have matters addressed by an investigator who is external to the home operating agency.

* Provide direct oversight for tracking, monitoring, and auditing MTA constituent Agencies' Title VI policies, procedures, analysis, reporting, and public participation processes.

* Develop reports for MTA-wide briefings.

* Identify process and policy improvements and make progressive suggestions for change.

* Other duties as assigned.

Qualifications:

Knowledge/Skills/Abilities:

* Demonstrated ability to advise, counsel, and encourage senior-level managers, executives, and stakeholders to make policy changes and…