Senior Program Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

Who We Are Looking For:

VML is hiring a Senior Program Manager to deliver operational transformation initiatives for a large CPG company in a client-facing capacity. You will lead large scale integrations across client teams and partner agencies. You have demonstrated transformational expertise with a proven track record of success in change management. Your breadth of account and PM experience enables you to lead large, multi-disciplinary teams to successfully deliver fast-paced client solutions.

What You'll Do:

• People | Partner with Account and Operations leads to provide ongoing client satisfaction. You'll oversee the development of integrated project and program deliverables across IAT teams and agency partners, handling concurrent work streams for multiple retailers across North America.
• Process | Establish and maintain project and program communications. Oversee project estimations and staffing recommendations, while implementing new processes across large work streams. Ensure calendars and deployment schedules are maintained for multiple operating units globally. Leverage AI where possible to optimize delivery and efficiency.
• Financials | Responsible for project profitability. Plan, track, and approve project expenses, billing, and invoices. Partner with the finance team to develop a consistent profitability and utilization view across all work streams. Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.
• Work | Manage large-scale process development and implementation for global initiatives and work streams. Drive projects forward from point A to point B, ensuring excellent and timely delivery. Provide purpose, direction, and motivation to the team. You'll be a champion for the work and internal project team by taking notes, following up, building timelines and plans, etc. You'll also build slides, create compelling stories, and manage comprehensive documentation.

Who You Are:

• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. You have experience standing up new commerce clients and establishing streamlined operations.
• Open and collaborative | Comfortable with ambiguity and a champion of team environments that encourage collaboration. You thrive in client-facing roles, with an innate ability to understand client problems and provide tailored solutions.
• Optimistic and resilient | You dig in and work around challenges, providing the balance and stamina needed to keep the team motivated and positive.
• Ego-less | Willing to wear multiple hats to contribute to the team's success, regardless of the task.

What You'll Need:

• 7+ years of experience in PMO management, ideally within an agency setting.
• Proven…