Operations Manager - Tribeca

The Role:

The Operations Manager - Tribeca will be responsible for driving operational excellence across the Tribeca center, ensuring smooth day-to-day functioning, exceptional client experiences, and alignment with AIRE's values and standards. This role requires strategic vision, strong execution, meticulous attention to detail, and the ability to collaborate effectively with both internal teams and external partners.
Key Responsibilities:
Operational Leadership & Excellence

• Oversee daily operations, ensuring flawless execution and a seamless guest journey aligned with AIRE's standards.
• Lead department managers to drive exceptional service, productivity, and operational consistency.
• Monitor key operational metrics (occupancy, guest satisfaction, service quality) and drive continuous improvement.

People Leadership & Culture

• Inspire, develop, and coach teams to maintain a culture of excellence, care, and accountability.
• Ensure managers conduct regular feedback and performance conversations with their teams.
• Partner with HR to attract, train, and retain top talent across all operational areas.

Financial & Business Management

• Collaborate with the Center Director in monitoring the P&L, gaining exposure to financial decision-making, and business performance management.
• Support cost control, budgeting, and purchasing processes with rigor and attention to detail.
• Identify opportunities to improve operational efficiency and contribute to profitability goals.

Maintenance & Facilities Oversight

• Ensure proper maintenance and performance of all facilities and equipment, maintaining AIRE's quality standards.
• Support procurement and supplier coordination to guarantee timely, efficient, and cost-effective operations.

Brand & Client Experience

• Act as a brand ambassador, ensuring every detail of the experience reflects AIRE's philosophy and excellence standards.
• Address client feedback and incidents with professionalism, ensuring full satisfaction.
• Collaborate with HQ and local teams to elevate the guest experience and implement best practices.

Who You Are:

• Minimum 2 years of experience as Operations Manager or Senior Leader, with proven experience leading managers, in luxury hospitality, fitness, wellness, F&B, or premium service environments.
• Bachelor's Degree in hospitality management, tourism, or business, preferred
• Proven experience leading multi-department operations with teams of 40-80+ employees through department managers.
• Experience managing or co-managing P&L, budgets, and cost structures.
• Experience overseeing complex service operations and driving high standards of client experience.
• Excellent creative thinking skills and the ability to make urgent and effective decisions.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Outstanding customer service mentality.
• Being bilingual (English and Spanish) is a plus.

Cultural Fit - AIRE Values:

• Embraces AIRE's caring, inclusive, and collaborative culture and demonstrates respect for diverse perspectives.
• Maintains a calm, professional presence that contributes to a restorative environment for guests and colleagues.
• Committed to continuous learning and to sharing knowledge that elevates the whole team.

What We Offer:

• Pay: $100,000 - $120,000
• Bonus scheme
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (7).
• Holidays (6).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (Tickets At Work ).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE, we are proud to have an international presence with 8 established centers:
Toronto, Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Los Angeles 2026 facility.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Department Operations Role Operations Manager Locations AIRE Ancient Baths New York, Tribeca Yearly salary $100,000 - $120,000

Employment Type

Full-time