Demand Response Program Manager and Operations Lead

Build your clean energy career in one of the largest demand response teams in the country! Con Edison's demand response team is hiring an operations manager. The demand response team manages dispatchable distributed energy resources (including curtailment and generation) that are located at customer facilities to reduce the demand on the electric grid on the hottest days of the year.

The Program Manager is responsible for managing a segment of the Company's demand response programs and overseeing the operations, administration, budget, performance analysis, reporting, and process improvement of the program. The Program Manager will partner with other demand response teams to support the design and marketing of the program. The Program Manager is responsible for overall implementation and performance of the program to achieve program performance targets.

The Operations Manager will have full responsibility of managing Con Edison's Bring Your Own Thermostat program, which has over 20,000 residential customers enrolled and is dispatched during the hottest days of the year to support the grid, when demand is at its highest. The Operations Manager will also have responsibility for implementing and administering new programs, as well as collaborating with our strategy team on the design of such programs, which may include Bring Your Own Battery program, targeting small energy storage systems in primarily residential homes, and a future gas demand response program that will reduce demand on the gas system during the winter.

This is a great role to demonstrate your ability to drive results, apply cross-disciplinary skills to the clean energy space, and gain firsthand experience with the clean energy transition. Required Education/Experience

* Bachelor's Degree and 5 years of relevant experience

* Master's Degree and 3 years of relevant experience

Preferred Education/Experience

* Bachelor's Degree In Business, Economics, Engineering, Science, Environmental Studies, or related field and 5 years of relevant experience

* Master's Degree In Business, Economics, Engineering, Science, Environmental Studies, or related field and 3 years of relevant experience

Relevant Work Experience

* Demonstrated leadership experience managing complex projects or programs with diverse teams and responsibilities, required.

* Demonstrated ability to set, monitor and drive multiple work streams to achieve program goals through leadership of direct reports or teams. required.

* Experience managing relationships with partners and vendors, required.

* Strong negotiating skills and an understanding of contract issues, required.

* Flexibility to deal with ambiguity and comfortable working in a dynamic environment and make decisions in real-time, under pressure, required.

* Demonstrated organizational skills, with an ability to see the big picture and pay attention to detail, required.

* Strong communications, presentation, writing, and analytical skills, required.

* Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel), required.

* Experience in Energy Efficiency, Demand Management, or other competitive market driven utility programs, including process management experience, preferred.

* Experience with managing and ensuring quality control of large data sets, preferred.

* Knowledge or experience in project management tools, preferred.

Licenses and Certifications

* Driver's License Required

* Project Management Professional (PMP) Preferred

Additional Physical Demands

* The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

* The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Core Responsibilities

* Lead the development of a proactive, customer-centric culture to foster trust and confidence among customers, demand response aggregators, technology providers, and the outreach team, and build and maintain new relationships.

* Provide managerial oversight and leadership to the program team responsible for designing, planning, and operating the Con Edison demand response programs.

* Responsibilities may include regulatory support, customer enrollments, program dispatch, performance analysis, processing settlements, reporting, marketing, stakeholder engagement, coordination with NYISO, and general program administration and operations.

* Lead procurement and management of third-party implementation contractors and technology providers.

* Develop and maintain processes, guidelines, and procedures to support program operations.

* Monitor, analyze and report on program performance and status to internal and external stakeholders, including senior management.

* Oversee demand response operational training and support of team members,…