Vice President, Property Management

Job Type

Full-time

Description

General Description

Under the general supervision of the Executive Vice President, Property Management, the Vice President (VP), Property Management is an experienced and strategic property management professional responsible for overseeing the successful operation of Conifer's Property Management function. The VP will provide leadership to the property management teams, ensuring the performance and stability of Conifer's multifamily, senior, and commercial units.

The VP's responsibilities include strategic direction, oversight of compliance, day-to-day management of Conifer-managed properties, and supervision of site teams. This role assumes full accountability for the personnel, physical conditions, and economic performance of the portfolio, with a focus on maximizing Net Operating Income (NOI), achieving property budget goals, and minimizing vacancies.

The VP reports directly to the Executive Vice President, Property Management and will have direct oversight of all portfolio leadership. Success in this role requires collaboration with key departments and stakeholders, including Maintenance and Facilities, Compliance and Administration, Asset Management, Residential Accounting, People + Culture, Legal, Development teams, external housing authority representatives, and other relevant partners.

Position Details

• Full - Time
• Exempt
• 37.5 Hours per Week
• Monday - Friday
• 8:30 AM - 5:00 PM
• Hybrid

Job Description

+ Oversee Property Management activities of all managed properties.

+ Lead and mentor direct reports

Manage collaboration among staff and across departments to implement strategy and maximize impact

Promote a culture of accountability, transparency, integrity, respect, and commitment

Promote exacting standards of performance, service quality, and operational efficiency

Develop leaders and encourage innovation to advance the theory of change

Ensure training needs are assessed, and necessary training programs are designed and implemented to meet staff requirements

Evaluate direct reports, counsels and recommends areas for improvement

Make annual salary recommendations based on overall performance ratings for property managers, and reviews and approves property managers' salary recommendations for the management office staff

+ Along with the SVP, Property management and Leadership, establish high standard of performance, KPIs, and KRIs for key property management activities.

+ Operate as a Senior Leadership Team member, providing department summary and guidance to other department heads - ensuring transparency and communication in pursuit of Conifer's annual goals

+ Work with the Asset Management team to build reports and dashboards to communicate appropriate information to relevant audiences, including the board of directors.

+ Ensure time and thorough completion of Property management responsibilities including but not limited to leasing, code compliance, building maintenance - in partnership with maintenance and facilities leadership, rent collections, reporting deliverables and ad-hoc request.

+ Work closely with portfolio staff and the Compliance and Administration team to proactively address all regulatory compliance areas within the property management function.

+ In partnership with the SVP, Property Management, develop and implement effective leasing and resident retention programs for all residents.

+ Collaborate with Procurement, Asset management and Facilities and Maintenance leadership to negotiate major vendor contracts and pursue portfolio wide expense reductions through vendor bidding.

+ Conduct regular side visits as needed to include but not limited to review of: curb appeal, status of Capex projects, common are and vacant unit inspections, and personnel issues.

+ Work closely with the Risk Management and Legal departments to review status of liability and property damage claims.

+ Review and manage the financials of the portfolio which includes maximizing NOI in accordance with property budgets, business plans and the minimization of individual property vacancies. In addition, this includes:

Month end reporting

Action plans

Occupancy of portfolio

Rent collections and rent levels

Capital projects

Compliance with agency inspections and ensuring the site is prepared to meet the agency requirements.

Ensuring that the sites have appropriate staff that is high performing. Coordinating staff between regions as appropriate for business needs.

+ Build and maintain excellent relationships and reputations with residents, staff and other property management stakeholders. Handle any resident concerns that are not adequately resolved by the AVP/RM.

+ Establish and maintain relationship with agencies that are involved with the properties in the designated region. Support the AVP when necessary to resolve any regulatory concerns that arise that need to be escalated.

+ Conduct regular site visits to ensure that all properties are maintained within Conifer standards. Underperforming properties may need more frequent…