Associate Director, Operations

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay.

The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

4:00 P.M - 12:00

A.M

Duties & Responsibilities

PURPOSE OF POSITION

The Associate Director, Operations, functions as the Administrator on Duty during Tour I Monday - Friday. As AOD, this position functions as the highest level administrative presence, on-site, during this tour. As such, this position is responsible for managing any operational issue, and communicating with senior administration when necessary.

AREAS OF RESPONSIBILITIES

• Primary Operational point person for any Emergency Management event during non-business hours.
• Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and escalates to senior management as appropriate.
• Resolves operational issues as requested by management during non-business hours.
• Manages issues related to staff incidents and implements appropriate disciplinary action, in consultation with HR and Labor Relations.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

During tour of duty, responds to requests from management staff to resolve issues. This may include but are not limited to:
Patient complaints, Facility Issues, Staffing issues, Bed assignment issues, Telecommunication/IT issues.

Elevates issues to senior admin Administrator on Call, and/or Chief Operating Officer as appropriate.

Interfaces with management including nursing, medical staff, facilities, hospital police, admitting and other operational areas to resolve issues and solve problems.

In the event of and Emergency Management event, becomes the incident commander until the Command Center structure is established.

Performs frequent rounds of hospital and reports key operational statistics to senior management.

Manages inpatient bed census and bed assignment with Admitting, Nursing and Medical Staff.

Responds to patient and family complaints as requested from staff. Interfaces with Patient Experience/Patient Guest Relations as needed.

Interfaces with NYPD and other law enforcement agencies as incidents occur. Elevates issues to senior leadership as needed.

Leads team huddle at beginning of shift to highlight current issues and set priorities with leadership team.

Provides notification to hospital leadership, of high-profile incidents which may attract media attention, by placing hospital on media alert.

Writes AOD report at end of shift for distribution to hospital leadership

Minimum Qualifications
1. A Master's degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related discipline and four (4) years of progressively responsible administrative, managerial and/or consultative experience and background; or
2.A Baccalaureate degree from an accredited college or university in disciplines, as listed in "1" above, and five (5) years of progressively responsible administrative, managerial and consultative experience and background; or
3.A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Baccalaureate degree in disciplines, as listed in "1" above.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.