Workplace Operations Manager

We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Workplace Experience team powers the Plaid experience. We do this through adaptable problem-solving, intentional design, and thoughtful execution grounded in expertise and care. By elevating the everyday and focusing on the moments that matter-big and small-we fuel productivity and strengthen connection across the company.

We are looking for a highly organized and employee experience centric Workplace Operations Manager based in New York City to lead day to day operations & facility management of our NYC and Raleigh offices. The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment.

Responsibilities:

* Oversee day-to-day operations for Plaid's NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair.

* Manage and coach 3 workplace operations team members across NYC and Raleigh, NC

* Ensure the office is organized, clean, and operating smoothly to create a positive employee experience.

* Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs.

* Collaborate on Workplace design projects to maintain a consistent brand across Plaid's workplace portfolio.

* Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.).

* Source, onboard, and manage new vendors to ensure top-tier services.

* Collaborate closely with key internal stakeholders such as HR, Tech Ops, Legal, FP&A, and Workplace team members to ensure seamless operations.

* Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh.

* Monitor expenses and identify areas for process improvement and cost efficiencies.

* Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training.

* Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations.

* Represent and influence Plaid's culture in the office by building relationships and supporting employees.

* Ensure a frictionless in-office experience for employees and guests.

* Manage office moves, changes, and openings as needed.

* Assist the Events & Experiences team with in-office events to bring events to life in our spaces.

* In-office requirement 5 days a week.

* Reports directly to the Workplace Operations Lead based in San Francisco.

Qualifications:

* 5-7 years of experience in Office Management, Facilities or a similar role.

* Minimum 2-3 years of experience managing people and teams.

* Expert understanding of facilities operations, space planning, and vendor management.

* Strong customer service orientation and experience handling workplace requests and issues.

* Ability to bring fresh ideas and lead them through to execution and implementation.

* Exceptional organization, documentation, and attention to detail.

* Excellent communication skills with the ability to tailor messages effectively to different audiences.

* Ability to multitask and manage priorities in a fast-paced environment.

* Experience with ticketing systems and triaging Workplace requests.

* Ability to advocate for ideas, lead in areas of expertise, and commit to decisions.

* Appetite for growth and…