Customer Experience Specialist; Sales Associate - SoHo

Position: Customer Experience Specialist (Sales Associate) - SoHo
About

The Role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

What You Get To Do Every Day

* Educate customers on The Real Real's mission of sustainable fashion and business structure

* Drive sales through customer engagement, suggestive selling, and sharing product knowledge

* Clearly communicate our consignment process and set proper expectations with the consignor during drop off

* Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards

* Ensure product is handled to the highest quality standards

* Provide a high level of service while navigating multiple customer journeys simultaneously

* Educate customers on The Real Real mission and business structure

* Build brand loyalty by delivering a best in class customer experience

* Outreach daily to existing customers to drive traffic to retail store

* Support consignor relations issues

* Assist with opening and closing procedures

* Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards

* Other duties as assigned

What You Bring To

The Role

Minimum Requirements:

* 1+ years retail experience in a customer or business-facing position

* Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

* Dedication to delivering an elevated experience to both customers and employees

* Ability to problem solve in order to meet the needs of customers

* A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times

* Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance

* Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome

* Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration

* Ability to excel in a dynamic, fast paced environment

Preferred Requirements:

* Previous luxury/consignment retail experience

* Proficiency with Google Suite and Salesforce

* Experience using Mac iOS operating system

Compensation, Benefits, + Perks

FULL TIME BENEFITS

* $750/month bonus (at target)

* Employee Stock Purchase Plan

* 401K with Company Match

* Medical, Dental, Vision & Commuter Benefits (applicable locations)

* Paid Parental Leave

* 9 Paid Company Holidays

* 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

* Find out more about our Benefits here.

PART TIME BENEFITS

* $375/month bonus (at target)

* Employee Stock Purchase Plan

* 9 Paid Company Holidays

* 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

* Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's…