Senior Retail Sales Specialist

Location: 120 West 18th Street, New York NY10011, U.S.A

Schedule:
Full-Time | On-site

Base Salary Range: USD $ 52,000 - USD $ 62,000

We're rethinking homes for how people really live, and we're looking for aSenior Retail Sales Specialist to join our New York Retail team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you'll be doing:

• Engage customers in a friendly and approachable manner, creating a positive first impression of our brand
• Listen actively to customers' preferences and requirements, providing recommendations and solutions
• Responsible for the conversion of sales from walk-in customers
• Recommend design-focused solutions tailored to customers' requirements (style of home décor desired, floor plan, etc.)
• Build and nurture customer relationships to encourage repeat business and referrals
• Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude
• Work closely with cross-functional teams to ensure customer satisfaction are met
• Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks and monthly high accuracy stock take
• Perform other roles within the store such as maintaining visual standards, assisting team members or performing operational tasks on the sales floor

What you'll need to succeed:

• 1 - 3 years of retail sales experience, preferably in the furniture or home goods industry. Prior interior styling experience is a plus
• Fluent English with excellent communication skills, both written and verbal
• Maintain knowledge of assortment, services and policies to confidently meet customer needs
• Represent the brand through professional communication and exceptional service excellence
• Proven track record in showroom environment, effective communications with customers and actively contributes to store sales target
• Efficiently following through with sales leads perform showroom transactions with high degree of accuracy
• Able to work flexible schedule (days, nights, weekends and holidays if required to meet the needs of the business)

Additional Information:

Physical Requirements:

• Ability to move or lift up to 75 pounds and heavier with team assist
• Expect prolonged standing and maneuvering across sales floor and stockroom

Schedule:

• To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Compensation:

Final compensation offered will be dependent upon relevant skills, experience and internal equity. Full-time sales team are eligible for performance-based bonus and sales incentives based on performance.

Castlery offers a comprehensive benefits package for full-time employees including:

• Medical, dental and vision insurance
• 401(k) plan
• Paid time off and paid holidays
• Employee discounts
• Additional benefits that support wellbeing and work-life integration

The Company reserves the right to alter pay rates, benefits and perks in whole or in part at any time without advance notice.

Built for Real Life, Designed for What's Next:

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

Castlery is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law