Store Manager York

Position: Permanent Contract - Store Manager - New-York
AMI is looking for a Store Manager for its New-York Green St. location!

Reporting to the Retail Manager of North America, the Store Manager will ensure the store is running efficiently. Alongside his/her team, they will drive sales and performance and continually create engaging client experience and long-term relationships with clients. Store Manager responsibilities include:

TEAM MANAGEMENT

The Store Manager needs to inspire and guide their team, create a positive work environment, and foster a culture of teamwork and collaboration:

- Hire, supervision, training, and development of a high performing team

- Management and monitoring of schedules to maximize performance and profitability

- Train team on products and brand knowledge

DRIVING SALES

The Store Manager's mission is to drive sales while creating a dynamic environment with excellent customer service:

- Supports team to achieve individual and team sales targets.

- Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).

- Provides daily reports to the Retail Manager and HQ.

- Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers.

- Sees business opportunity and possible challenges to help initiate changes and improve the business.

CLIENTELING AND EVENTS

- Source new clients (stylists, agents, prospects)

- Foster long-term relationships with existing clients; send thank you cards, follow-ups, and host one-to-one experiences.

- Be the ambassador of the stylist program for your store.

- Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others).

CUSTOMER RELATIONS

The Store Manager spread the AMI spirit by offering alongside with his/her team a unique customer experience:

- Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood

- Understands customer needs and proposes a relevant selection of products while encouraging cross selling.

- Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.

- Introduces new customers to the brand.

OPERATIONS MANAGEMENT

The Store Manager is the guarantor of the store image:

- Participates in the reception of merchandise and ensures supply needs.

- Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...

- Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.) - Actively participates in the Visual Merchandising of the store, proposes options during rotations

REQUIRED PROFILE

• At least 5+ years of experience in retail management.

• Experience in luxury sales and/or designer clothing.

• Familiar with sales techniques.

• Smiling, dynamic, involved, and excellent interpersonal skills.

• Team player with a strong sense of team leadership to deliver results beyond expectations.

• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.

• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.

• A second language would be appreciated

Join the "f.AMI.ly"?

• Join a fast-growing and caring fashion house.
• Have a rewarding experience in a brand that promotes "Friendly Luxury."
• Join a stimulating and passionate team.