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Retail Operation Manager; Hybrid
Job in
New York City, Richmond County, New York, USA
Listed on 2026-03-04
Listing for:
Cesna Group
Full Time
position Listed on 2026-03-04
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager
Job Description & How to Apply Below
Job Summary
Job Description
- Roles & Responsibility
- 1. Manage day-to-day operations of New York store ensuring the company's operation guidelines, efficiency, profitability, and customer satisfaction
- 2. Monitor and analyze sales and other performances, including KPIs, sales trends, and traffic, and identify opportunities to improve sales and profitability, including promotion and marketing
- 3. Develop and implement operational strategies to achieve business goals and processes to improve efficiency and productivity.
- 4. Oversee and manage inventory, including inventory level, ordering (DO), and data recording by utilizing SAP and POS system
- 5. Collaborate cross-functionally and communicate within cross-departmental to ensure the seamless execution of business plans including partnering with the Merchandising team to ensure relevant products are in the store to drive revenue.
- 6. Manage controllable costs and adhere to approved budgets within the business plan.
- 7. Troubleshoot store operational issues in a timely and effective manner, including communicating with external parties.
- 8. Supervise, train, and motivates store staffs, including managers and front-line employees
- 9. Mange monthly revenue closing and general admin works for retail business including store audits.
- 10. Ensure a positive customer experience through staff interactions and store presentation.
- 11. Provide regular reports to upper management on store performance, sales trends, and other key metrics.
- 12. Perform other ad-hoc duties and tasks related to Retail Business.
- Education:
- - Bachelor's degree in Business, Retail Management, or a related field preferred
- Experience:
- - 3+ years of retail management experience, preferably overseeing multiple locations.
- - Strong ability to collaborate with both internal and external partners including retail store staffs
- - Excellent communication (verbal and written) and project management skills
- - Must be extremely organized, detail-oriented and able to manage multiple priorities and projects simultaneously
- - Highly proficient in MS Office programs
- - Self-motivated, resourceful, "can-do" attitude
- - Must be legally authorized to work in the United States of America
- - Must be able to travel domestically and internationally
- Skills & Abilities:
- - Bilingual proficiency in Korean and English is a strong plus.
- - Passion for IP products, character brands, or K-pop-related merchandise is highly desirable.
- - Strong leadership and team management skills.
- - Ability to work under pressure in a fast-paced retail environment.
- - Excellent communication, organization, and problem-solving abilities.
- - Strong analytical skills with the ability to interpret sales and market trends.
- - Customer-centric mindset with a focus on delivering outstanding service.
- Location:
- - New York, NY (Hybrid)
- Salary
- - $60,000 - $80,000, determined by the candidate's relevant experience and overall qualifications
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