Manager, Retail Business Development

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Retail Business Development Manager will be an integral member of the direct retail team, serving as 360 strategy lead and performance driver in the development of a nascent but growing distribution channel, with responsibilities including but not limited to managing new openings across cross-functional teams, monitoring performance, identifying opportunities, and making recommendations to further drive sales and elevation of the client experience, all with P&L management in mind.

This role will require data driven decision making, seamless advanced planning, agility, and problem solving to address opportunities that emerge during all stages of planning and execution.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Strategy & Business Development: Develop and implement comprehensive business models, executive briefs, and proposals for existing network and new retail opportunities. Provide strategic input and execute activities that align with company-wide priorities.
• Budgeting & Forecasting: Build budgets and forecasts both top and bottom line. Manage project budgets, regularly track spend and sales vs. budget, and ensure financial objectives are prioritized and met. Reconcile forecasts on a monthly basis considering seasonality, commercial plans.
• Retail Performance & KPI Management: Define, track, and report on key retail performance indicators (e.g., conversion rate, average transaction value, units per transaction, sales per square foot, client retention, mystery shopping scores). Prepare & communicate on targets for store teams for sales planning, bonus targets, retail incentives, & events. Analyze store performance daily and weekly and communicate to retail and corporate leadership.
  
  Calculate store team bonus & commissions.
• 360 Planning & Business Driving: Leverage data & qualitative feedback to build tailored 360 strategies to deliver financial objectives. Identify underperforming KPIs and develop action plans to improve them. Clearly communicate and partner on channel strategies with corporate partners:
  Marketing, CRM, Visual Merchandising, Retail Development, Finance, Marketing, and more.
• Communication & Collaboration: Partner closely with retail leadership and raise feedback to cross-functional teams, recommending and collaborating on opportunities to drive sales and enhance client experience. Prepare agenda and coordinate content weekly Retail Community Call with boutique managers to share best practices, address challenges, & discuss 360 strategies built to support stores. Play a critical role in updating and improving Retail homepage and all retail related tools.
• Project Ownership: Lead the planning and execution of retail expansion channels and business driving activities, ensuring seamless coordination across all stages of development. Manage the pipeline of future openings, prepare for and lead 360 project calls with senior cross-functional partners, maintain an updated calendar to ensure all stakeholders are informed of key dates and changes, and own all follow up.
• Innovation & Continuous Improvement: Stay abreast of the retail landscape, identifying new opportunities in Direct, Wholesale, and Digital channels. Conduct post-launch reviews to define best practices and drive continuous improvement. Develop new tools and processes with a continued eye on efficiency.
• Promote a positive, united work environment within the team and across departments while challenging status quo.

RETAIL INNOVATION TEAM MISSION

The Retail Innovation team at Parfums Christian Dior is leading the evolution of luxury fashion beauty and fragrance through the exploration, testing, implementation, and management of new and distinctive retail experiences and models to further enrich client relationships with the Maison.

Qualifications

• 5-7 years of experience with a background in retail strategy, financial analysis, budgeting, and 360 project management. Ideally with experience in beauty and fragrances, vertical retail, D2C, and / or luxury fashion environment.
• Excellent interpersonal and communication skills, with the ability to influence stakeholders across management levels. Always maintains an internal client service mindset.
• Maintains composure and remains solutions-oriented even in high pressure, ambiguous situations.
• Strong time management and prioritization skills. Sense of urgency. Thrives in dynamic, fast-paced environments.
• Entrepreneurial mindset, ability to wear multiple hats, being hands-on and in the details, while also…