Security Console Operator

Security Console Operator

The New Museum is seeking a highly professional and customer-focused Security Console Operator to support the safety, security, and daily operations of the museum. This position plays a critical role in maintaining a safe, welcoming, and inclusive environment for visitors, staff, collections, and property.

The Security Console Operator is responsible for monitoring security, fire, and life-safety systems; managing access control; coordinating emergency communications; documenting incidents; and supporting security operations through continuous surveillance and effective communication. The ideal candidate will demonstrate strong situational awareness, sound judgment, and exceptional customer service while maintaining a calm and professional demeanor in both routine and emergency situations.

Responsibilities

• Monitor CCTV surveillance systems and respond promptly to suspicious activity, security concerns, and operational issues.
• Monitor fire alarm, life-safety, and other security systems and initiate appropriate response procedures when alarms occur.
• Manage routine and emergency communications through telephones, radios, intercom systems, and other communication platforms.
• Operate and monitor two-way communication systems in support of security personnel and emergency response operations.
• Execute emergency notification procedures in accordance with museum policies, post orders, and emergency response plans.

• Verify credentials and ensure only authorized individuals are granted access to restricted areas.
• Control, issue, and track keys, radios, and other security equipment in accordance with established procedures.
• Report missing, damaged, or malfunctioning equipment and systems.

• Serve as the primary communication link between Security and other museum departments to facilitate effective coordination and response.
• Escalate emergencies, critical incidents, complaints, unusual occurrences, and safety concerns to Security Supervisors and the Director of Security as appropriate.
• Maintain accurate and detailed records, including incident reports, deliveries, daily activity logs, pass-down reports, equipment logs, and investigative documentation.

Core Competencies

• Security Operations Monitoring
• CCTV Surveillance
• Alarm Monitoring and Response
• Emergency Communications
• Incident Management
• Report Writing and Documentation
• Access Control and Key Management
• Radio Communications
• Regulatory and Safety Compliance
• Critical Thinking and Decision-Making
• Customer Service and Interdepartmental Collaboration

Qualifications

• Required
• Valid New York State Security Guard License.
• Valid FDNY S-95 Certificate of Fitness.
• Valid FDNY F-03 Certificate of Fitness.
• High school diploma or equivalent.
• Preferred
• Previous experience in a security operations center, console operator, dispatch, or front desk security role.
• Experience monitoring CCTV, access control, and life-safety systems.

Knowledge, Skills, and Abilities

• Strong observational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Demonstrated commitment to professionalism, customer service, and teamwork.
• Ability to work independently while maintaining effective coordination with others.

Physical Requirements

• Ability to sit, stand, walk, and climb stairs for extended periods.
• Ability to monitor multiple systems and screens for prolonged periods while maintaining attention to detail.
• Ability to respond quickly and effectively during emergency situations.

About The Museum

The New Museum's mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment.

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