Front Desk Clerk

Front Desk Clerk

St. Nicholas is a congregate care supportive housing program located in Upper Manhattan. St. Nicholas provides permanent, affordable, supportive housing to 94 single adults of whom 61 are formerly homeless men and women referred through DHS. St. Nicholas is funded by DOHMH and DHS. Of those 61 clients, 40 are diagnosed with a chronic mental health issue and 21 are in recovery from substance use issues.

The remaining 33 units are "fair market" and reserved for low-income tenants, referred from the local community.

The essential duties of the Front Desk Clerk include but are not limited to the following activities:

• Front Desk Clerks are responsible for helping to establish and maintain a safe and secure environment, maintaining a clear and unobstructed building lobby.
• Makes safety patrols throughout the facility and documents same.
• Monitors CCTV system and security cameras.
• Observes tenant(s) and visitor(s) behavior reporting any unusual behavior to the appropriate personnel.
• Greet visitors and guests, announces/directs/escorts them to the appropriate location. Maintains visitor/guest log.
• Maintains accurate log entries and writes Incident Reports when necessary
• Ability to use a multi-line telephone and intercom system.
• Acts as Fire Guard.
• Provides crisis intervention in emergency and contacts appropriate personnel.
• Any other duties as assigned by supervisor and/or senior staff.

Qualifications:

• A High School Diploma or equivalent.
• Experience working with mentally ill and substance abusing population.
• Must obtain Fire Guard Certification (F-01) within 90 days of employment in this position and must keep Fire Guard (F-01) up-to-date and active while employed in this position.
• Ability to work multiple / varied shifts as building is a 24 hour/7 day a week facility.