Intake Coordinator

INTAKE Coordinator

Unit:
Programs

Department:
Counseling & Case Management

Reports to:

Assistant Director of Counseling and Case Management Services

Classifications:
Exempt, F.T. (Administrative)

Essential Functions:

% Time

Role Description

60%

Clinical Responsibilities

* Coordinate and oversee the clinical process for intakes, screening and assessment for youth members, in collaboration with the management team.

* Conduct membership intake assessments as needed to determine immediate safety concerns, presenting issues and facilitate necessary referrals for in-house and external follow-up services.

* Provide individual-level clinical support to youth members, including:

a. Weekly supportive counseling for a caseload of 15-20 youth members and their families

b. Creating youth re-entry plans related to behavior change/disciplinary action in collaboration with the Director of Counseling and Case Management

c. On-call counseling

d. Crisis intervention

e. Escort youth to Pantry and conduct needs assessment for potential referrals to services.

* Conduct assessment, problem definition, treatment planning and case coordination of youth to support stabilization and participation in HMI programs and in school.

* Facilitate groups during YSD program hours as needed.

* Provide necessary referrals for HMI members to access additional services.

* Accompany youth members to external organizations to provide advocacy support.

* Facilitate supported referral services with external providers to HMI services.

* Collaborate with program staff and partner organizations toward the comprehensive care of youth members.

30%

Administrative Duties

* Plans and conducts all training for staff and interns in how to administer intakes.

* Collaborates with all stakeholder (consultants and team members) to ensure the intake process on Salesforce is running smoothly and helps to problem-solve any issues that arise or changes needed.

* Develop program designs as determined by clinical trends, community needs, and contractual requirements.

* Support in monitoring and meeting all contractual requirements within Counseling and Case Management department to meet compliance standards.

* Collaborate with other HMI departments and outside agencies to ensure continuity of care.

* Develop individual and group programming that utilize Liberation-focused, anti-oppressive, harm reduction and trauma-informed care models.

* Collect data and participate in program evaluation activities as linked to interventions.

* Complete electronic data reporting immediately following service provision into Salesforce, including individual counseling progress notes, group notes, referral documentation, and other service documentation as directed.

* Meet and exceed all compliance standards for HMI and contracts by meeting deadlines, meeting outcomes and maintaining best practices in the delivery of service.

10%

Programmatic Direct Service

When not in session (group or individual), work closely with other HMI departments and staff to support operation of the HMI programmatic and community milieu.

Duties include:

a.       Outreach and engage youth members during Program Common Hours (3:15pm - 7:30pm).

b.       Assist in the facilitation of special events and Community Meetings.

c.       Perform general staff duties, such as Café duty, train-pass, event set-up/breakdown, etc.

As needed

Other duties as assigned by supervisor.

Knowledge, Skills and Abilities Required:

* Master's degree in Social Work, Creative Arts Therapy or Mental Health Counseling.

* LMSW, LCSW or LCAT Licensure required.

* 1-3 years experience with diverse population of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual transgender and questioning youth from various cultures and backgrounds.

* Knowledge of liberation-focused healing and anti-oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their clinical work.

* Knowledge of harm reduction practices, trauma-informed care, and positive youth development models.

* Ability to exercise independent judgment when appropriate; strong decision-making skills.

* Strong oral and written communication skills.

*…