Software Engineer II, CRM

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Software Engineer II in the Product and Engineering division of the Technology Department of the ACLU's National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

The ACLU Technology Department is a broad umbrella covering both the ACLU's Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities.

The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency.

This position sits on the Product & Engineering team of the Technology Department. The Product & Engineering division includes engineers, product managers, product designers, and project operations experts who build and maintain engaging digital products and secure technical systems that accelerate the ACLU's mission as our nationwide guardian of rights and liberties.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
WHAT YOU'LL DO

Reporting to the Director of Engineering, the Software Engineer II (CRM) will be responsible for supporting ACLU's implementation of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role plays a critical role in ensuring that our system is scalable, secure, and efficient.

The ideal candidate has hands-on experience in enterprise CRM software development cloud environments and automation and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.
YOUR DAY TO DAY

• Provide Blackbaud CRM technical integration and customization, configuration, and maintenance.
• Assist in the build and deployment of individual CRM related functions and products that impact constituent data within and across CRM ecosystem.
• Own specific features or components and implement within established patterns.
• Assist in code migrations in development environments.
• Continually work with fundraising team to facilitate changes and improvements they may need.
• Follow team established best practices and policies relating to software development code reviews.
• Work with teams to understand business objectives and refine complex feature requirements. Propose solutions and make implementation decisions that are appropriate to the scope and complexity of the problem and consider long-term resourcing and technical maturity objectives.
• Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling
• Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information

FUTURE ACLU'ERS WILL

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Demonstrated professional experience developing software for full-stack enterprise systems in a production environment
• Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems
• Experience with source control using platforms like Azure Repos, Git, or similar and CI/CD experience
• Experience developing against MS SQL Server (writing performant queries, functions, stored procedures)
• Experience debugging software solutions for performance and reliability
• Experience working with and integrating data of varying formats and quality, including third-party API integrations
• Experience debugging software solutions for performance and reliability
• Excellent communication and collaboration skills
• Familiarity with .Net, C#
• Familiarity with JavaScript frameworks
• Familiarity with SQL, CSV/JSON processing and ETL, spiky workloads and large volumes of data
• Understanding of RESTful APIs and integration patterns
• Understanding…