Senior Software Engineer - Product

Senior Product Engineer

We're looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You'll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

• Own feature development from backend services to AI-powered user experiences.
• Turn customer feedback into product improvements through rapid iteration and experimentation.
• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
• Hold a high bar for code quality testing, monitoring, and reliability are second nature.
• Prioritize ruthlessly and navigate changing requirements with autonomy.

• 4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
• Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.
• Outcome-driven mindset: you measure success in impact, not just shipped features.
• Comfortable collaborating across engineering, product, and customer-facing teams.
• Low ego, high energy, resilient in a fast-paced environment.
• Bonus: prior startup, hacker, or founder experience.
• Eagerness to work in person with us in NYC full time.

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits
• Standing desks and workspace accommodations available on request
• All core tools and software provided

At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.