Corporate Vice Pres, Dir, AI​/Agentic Strategy and UX Architecture - Consumer Journeys

Director, Ai/Agentic Experience Strategy And Ux Architecture – Consumer Journeys

Location Designation:
Hybrid - 3 days per week

Position Overview

This role is the strategic facilitator behind how New York Life defines, structures, and governs AI and agentic experiences across the full consumer and client lifecycle, spanning consumers, prospects, applicants, policyholders/clients, and beneficiaries navigating claims and proceeds. It is a facilitation and consulting-oriented role that combines strategic framework development with collaboration on hands-on AI experience concept development, experimentation, and practice innovation.

The Director operates as a trusted partner to a broad, matrixed set of stakeholders including product managers, designers, business operators, content teams, performance marketing, compliance partners, technology, and AI and data teams. The ideal candidate brings deep knowledge of how consumers and clients engage with life insurance, financial planning, retirement, and wealth management products and services across their lifecycle, combined with working fluency across AI and agentic technology domains, and a track record of moving beyond advisory work into hands-on concept development and experimentation.

Key Responsibilities

• AI/Agentic Experience Strategy
• Future-State Experience Vision, Concept Development, and Experimentation
• AI Experience Artifacts, Tooling, and Practice Innovation
• Financial Services Domain Expertise
• AI Experience Patterns, Consistency, and Cohesion
• Framework Development and Strategic Facilitation
• Governance, Stakeholder Alignment, and Cross-Functional Collaboration
• AI Domain Fluency and Technology Partnership

Qualifications

• Education
• Experience
• Skills
• Preferred Qualifications

Pay Transparency

Salary Range: $119,000 - $200,000

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.