Unqork Engineer

Unqork Engineer

Unqork Engineer with support services experience to support a large enterprise underwriting platform. The role involves production support, issue resolution, root cause analysis, and delivery of minor enhancements across Unqork modules, integrations, and workflows.

Key Responsibilities

• Troubleshoot, triage, and resolve L3 production incidents in Unqork.
• Analyze and fix issues across forms, workflows, rules, data mappings, and UI logic.
• Support and maintain API integrations (REST/SOAP) between Unqork and downstream systems.
• Deliver minor enhancements/config updates including rule logic, module updates, and UI fixes.
• Perform root cause analysis (RCA) for recurring issues and implement long-term fixes.
• Collaborate with BAs, QA, and cross-functional tech teams (Spring Boot, Boomi, Integration teams).
• Participate in release cycles, validation, and production deployments.
• Work with client SMEs and Underwriters to resolve functional queries.
• Maintain documentation, runbooks, and configuration inventories.

Required Skills

• Hands-on expertise in Unqork configuration:
• Data workflows
• Decision logic
• UI components
• Module linking
• Data/schema modeling
• Strong skills in JSON, APIs, payload debugging, and integration troubleshooting.
• Ability to analyze logs, system behaviors, and cross-system data flows.
• Understanding of event-driven workflows (clearance, renewals, scoring, etc.).
• Experience with at least one of:
  Postman, Splunk/ELK, Browser Dev Tools.
• Good problem-solving, communication, and client-handling skills.