Product Design

Product Design @ Clay

We believe that not enough design thinking has gone into the tools we use to build software. That means that most teams work across a clunky mix of tools and spreadsheets, stuck in monotonous cycles with lots of manual work. You will help us change that.

As an early designer, you'll get to apply a unique blend of design and product knowledge to re-imagine how working with data in Clay should, and could, feel.

• What are the best ways to deliver value to our customers and how could they impact our business?
• How can we design a flexible architecture that scales across the features we need to develop to grow our business?
• For example: how can we continue supporting people who want to configure individual enrichments, while also building out the infrastructure to run entire workflows automatically?
• How can we onboard users around a specific use cases and then iteratively introduce them to new capabilities?
• For example: if customers purchase a lower tier, how can we help them discover and understand how features in higher tiers might provide value?
• How do we create abstractions and interfaces that are easy to understand for non-developers?
• For example, how can we illustrate when actions in a workflow are happening in parallel vs. happening sequentially?
• How do we let people move fluidly between the different parts of Clay's product, creating a seamless experience that sparks delight?

• Design & ship core features. Design and maintain core features and infrastructure. Given the size of the team, you will be working across the entire product and will have lots of responsibility.
• Collaborate & learn. Partner with the rest of our team, communicate openly, give & receive thoughtful feedback, and learn from people who excel in their areas of expertise.
• Take ownership. We're focused on building a high-trust, ownership focused environment where everyone aims to define what they think is most important to work on, and drive initiatives forward.
• Interview users, analyze feedback, help prioritize the roadmap. Set up, run, and synthesize learnings from user research studies to help inform what use cases and improvements we should focus on.
• Design & prototype novel interfaces. You'll rethink how we can make certain aspects of building software more intuitive to users, which requires you to deeply understand what building software looks like today. This could involve quickly building lightweight prototypes to explore novel interaction patterns that make building software efficient and intuitive.

• Clear design process. You can identify the right problems to solve, consider multiple solutions, and speak intelligently about tradeoffs. You develop personal and shared processes in service of a shared higher-level goal, not just for the sake of having a process.
• Excellent communication & collaboration. You're able to consider different levels of abstraction so your ideas land with your audience. You default to visual communication, but also have excellent verbal and written communication skills. You're organized and comfortable with both synchronous and asynchronous communication.
• Systems thinking. You can break down complex problems and expose simple interfaces for accomplishing difficult tasks. You see patterns that repeat across the product and are able to abstract them into common interactions. For example, if we auto-fill the best values into certain fields in the product, how can we adapt the same functionality across contexts into the rest of the product?
• Ability to deliver pixel-perfect designs. You care about coming back to something again and again until "it feels right", and you inspire your engineering partners to have the same level of care.
• Thinking in interactions, not static screens. You embody the belief that software is not a set of static screens, but rather a responsive system that evolves over time. You deeply understand the nuances of designing for such a medium.
• A customer-focused approach to design. You're constantly empathizing with customers and checking back in to make sure we're delivering intuitive value.
• 8+ years experience in a relevant role.