Senior Engineering Manager - Application Lifecycle Engineering

Senior Engineering Manager - Application Lifecycle Engineering

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, a group building the next generation of intelligent testing capabilities for Service Now customers. This is a high impact engineering leadership role at the intersection of AI, developer tooling, and enterprise platform engineering.

Your team is responsible for helping Service Now customers author, manage, and execute automated tests at scale, whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression. You'll be building AI native experiences that make this easier, faster, and more reliable than ever before.

What you get to do in this role:

• Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software
• Manage a team of engineers, providing technical leadership, mentoring, and career development.
• Drive engineering excellence through architecture, design, and adoption of modern software practices.
• Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
• Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
• Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant.
• Drive Knowledge sharing of best practices related to engineering standards with other teams within Service Now.
• Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions.
• Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.

To be successful in this role you have:

• Ability to manage projects with material technical risk at a team level
• Experience with open-source tools and agile development environments
• Fluency in one or more relevant programming languages (Java, JavaScript, Type Script, etc.)
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks and desired outcomes
• Proven success in managing large, distributed teams and leading through complexity
• Must have experience providing direct field support to customers

• Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
• 10+ years of experience in software engineering and at least 5 + years of Experience in a management position for technical teams
• Deep technical expertise in enterprise software development, architecture, and testing.
• Fluency in multiple programming languages (Java, JavaScript, Python, etc.) and strong system design skills.
• Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
• Experience with CI/CD, Dev Ops, cloud platforms, and automation tools.
• Strong…