Full-Stack Engineer,AI & Automation Job New York City area,New York USA,Software Development

Senior Full-Stack Engineer, AI & Automation

We are looking for a Senior Full-Stack Engineer, AI & Automation to help scale the technology that powers our Consumer Operations organization.

In this role, you'll build and maintain the systems, integrations, and AI-powered workflows that enable our support teams to operate efficiently while delivering exceptional customer experiences. You'll work closely with Consumer Operations, Product, and Engineering partners to automate manual processes, improve support tooling, and leverage AI technologies to solve real business problems.

This is a highly hands-on engineering role focused on execution, experimentation, and continuous improvement. The ideal candidate enjoys building practical solutions, working across systems, and using emerging AI technologies to drive measurable impact.

Build AI-Powered Customer Operations Solutions

Design, develop, and maintain AI-powered workflows that improve customer support operations and customer experience.
Leverage LLM platforms such as OpenAI, Claude, and similar technologies to automate repetitive tasks and enhance agent productivity.
Improve chatbot experiences through workflow automation, knowledge integration, and operational tooling.
Partner with Consumer Operations stakeholders to identify opportunities where AI can reduce manual effort and improve service quality.
Measure and iterate on AI solutions using operational data, customer feedback, and performance metrics.

Develop Systems and Integrations

Build and maintain integrations across systems such as Zendesk, Retool, Slack, and internal platforms.
Develop backend services, APIs, and automation workflows using Python (Proficient), Strong SQL and JavaScript/Type Script.
Identify operational bottlenecks and build scalable solutions that eliminate repetitive work.
Ensure systems are reliable, maintainable, and well-documented.
Troubleshoot production issues and continuously improve operational tooling.

Deliver Insights Through Data

Build reporting and dashboards that help teams understand customer experience trends and operational performance.
Analyze support interactions and customer feedback to identify opportunities for process improvement.
Partner with Operations and Product teams to turn customer insights into actionable improvements.
Use data to evaluate the effectiveness of automation initiatives and support investments.

What We're Looking For

Required Qualifications

5–8 years of software engineering experience in a fast-paced technology environment.
Strong proficiency in Python.
Strong proficiency in JavaScript or Type Script.
Experience building backend services, APIs, integrations, and automation workflows.
Hands-on experience working with LLM platforms such as OpenAI, Claude, or similar AI technologies.
Experience building, improving, or supporting chatbot and AI-assisted workflow solutions.
Strong SQL skills and experience working with operational or analytical data.
Experience integrating third-party platforms using APIs and webhooks.
Ability to work effectively with Operations, Product, and Engineering stakeholders.
Strong problem-solving skills with a practical, business-oriented mindset.

Preferred Qualifications

Experience with Zendesk, Retool, or similar customer operations platforms.
Experience with Snowflake, Hex, Looker, or other analytics tools.
Experience working in fintech, marketplaces, SaaS, or other high-growth environments.
Experience with AWS services and serverless architectures.
Familiarity with prompt engineering, LLM evaluation, and AI workflow optimization.
Experience building internal tools that improve operational efficiency.

Technology Stack

We don't expect experience with every technology listed below, but familiarity with several is helpful:

Python
JavaScript / Type Script
SQL / MySQL
React
AWS (Lambda, API Gateway, DynamoDB, Event Bridge, Cloud Watch)
Snowflake
Zendesk
Retool
Terraform
Git Hub Actions
OpenAI, Claude, and other AI platforms

Why You'll Love This Role

Build practical AI solutions that solve real customer and business problems.
Own meaningful projects with measurable impact on customer experience and operational efficiency.
Work at the intersection of…