Senior Cloud Solution Architect - Agentic AI and Copilot Studio

** Overview*
* Are you excited about the way AI agents are changing how enterprises work? In AI Business Solutions, we help customers move Microsoft 365 Copilot and Copilot Studio beyond individual productivity and into the way their business actually runs, with a Copilot supporting every employee and an agent behind every process. We work alongside customers to identify high-value automation opportunities, build agents that deliver measurable outcomes, and prove business value.

As a  
** Senior Cloud Solution Architect - Agentic AI and Copilot Studio
** focused on agentic AI within the International Customer Success Unit, you will serve as the senior technical authority for Copilot Studio and agent solutions across enterprise customers in the  
** New York and greater New York area** . You will design, build, and deploy agents end-to-end, including topics, actions, connectors, integrations with Microsoft 365 and line-of-business data, and the governance and cost management practices required to scale safely. While familiarity with Microsoft 365 Copilot adoption is valuable, the core of the role is building agents that solve real business problems.

Customers will be at different stages of their AI journey. Some may be starting with Copilot productivity scenarios, others deploying their first task or retrieval agents, and others scaling custom or autonomous agents across multiple business processes. Success requires the ability to assess customer maturity and engage at the right point.

This is a senior, highly autonomous role and the sole dedicated Copilot Studio resource for the market. You will set technical direction for engagements, guide customers and partners toward successful outcomes, and know when to engage specialists from across the broader Microsoft ecosystem. You must be comfortable influencing without formal authority and providing leadership through expertise.

You will also act as a multiplier for the broader community. The assets you create, the patterns you document, and the people you develop will determine how effectively this capability scales across the market.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

** Responsibilities*
* Technical Direction

+ Design and orchestrate agent solutions independently across complex customer environments.

+ Define technical strategy rather than simply implementing existing designs.

Customer Engagement

+ Advise technical decision makers and business stakeholders.

+ Shape requirements and challenge approaches that are unlikely to achieve customer goals.

Scaling Beyond Yourself

+ Mentor colleagues and partners.

+ Build reusable assets, frameworks, and documented patterns.

+ Help grow local expertise in agentic AI technologies.

Build and Deliver Agents

+ Design, build, test, and deploy Copilot Studio agents aligned to enterprise business processes.

+ Configure topics, actions, connectors, and environments.

+ Integrate agents with Microsoft 365 content, SharePoint, Teams, line-of-business systems, and Power Platform automation.

+ Deliver pilots, proofs of concept, and production-ready solutions.

+ Leverage reusable assets, templates, and reference architectures whenever possible.

+ Build knowledge across the broader AI platform, including Azure AI Foundry and related agent technologies.

Partner with Customers

+ Lead business and technical stakeholders through use-case discovery and prioritization.

+ Help customers identify scenarios…