Accounts Receivable Specialist Long , NY

Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to join our team in Long Island City, New York in a contract-to-permanent capacity. This position combines chargeback analysis with high-touch customer support, making it ideal for someone who can investigate payment disputes, work confidently in Excel, and deliver attentive service in person. The role offers the opportunity to improve dispute outcomes, identify recurring trends, and contribute to more efficient receivables processes in an onsite environment.

Responsibilities:

• Oversee the full lifecycle of credit card disputes, including case review, documentation gathering, response preparation, and submission through card network platforms.
• Examine chargeback activity in Excel to uncover patterns, measure recurring issues, and support decisions that reduce future losses.
• Provide face-to-face assistance to drivers and customers by resolving payment questions, account concerns, and related service issues at a walk-up window.
• Investigate transaction details across card-based and app-based payments to support accurate and timely dispute resolution.
• Prepare organized evidence files for rebuttals by compiling trip records, payment support, and other relevant documentation.
• Create and maintain standard operating procedures that improve consistency across recurring accounts receivable and dispute processes.
• Identify process gaps, recommend practical improvements, and help strengthen operational workflows tied to chargeback management and customer service.
• Take ownership of assigned projects and independently drive initiatives that enhance reporting, resolution accuracy, and overall efficiency.