Customer Care Advocate

Legal Billing Coordinator

We are seeking a detail-oriented and highly organized Legal Billing Coordinator to support the firm's billing and revenue cycle functions. The ideal candidate will have experience working in a law firm environment and possess knowledge of the 3E billing platform. This role is responsible for preparing, reviewing, and processing client invoices, ensuring compliance with client billing guidelines, and collaborating with attorneys, legal assistants, and accounting personnel to facilitate timely and accurate billing.

This position is ideal for a billing professional who thrives in a fast-paced legal environment attorney billing workflows, and client invoicing requirements.

Key Responsibilities

• Prepare, review, edit, and finalize monthly client invoices using 3E.
• Coordinate the complete billing cycle for assigned attorneys and practice groups.
• Review proformas and make necessary revisions based on attorney feedback and client requirements.
• Ensure compliance with outside counsel guidelines, electronic billing requirements, and client-specific billing protocols.
• Process billing adjustments, write-offs, write-downs, transfers, and cost corrections as approved.
• Monitor billing deadlines and proactively follow up with attorneys to ensure timely invoice submission.
• Submit invoices through various e-billing platforms and resolve billing rejections or appeals.
• Research and respond to attorney and client inquiries regarding billing matters.
• Reconcile billing discrepancies and maintain accurate billing records.
• Collaborate with Accounts Receivable personnel to support collections efforts and resolve payment issues.
• Maintain confidentiality of client, financial, and firm information.

Qualifications

• Minimum of 3–5 years of legal billing experience in a law firm environment.
• Demonstrated experience using Elite 3E.
• Knowledge of legal billing practices, trust accounting, and revenue cycle management.
• Experience with Elite 3E and electronic billing platforms such as Legal Tracker, Serengeti, and other client-mandated e-billing systems. Knowledge of LEDES formats, UTBMS coding, outside counsel guidelines, and electronic invoice submission processes preferred.
• Strong understanding of client billing guidelines and fee arrangements.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Excellent attention to detail and accuracy.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet strict deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience supporting multiple practice groups and high-volume billing environments.
• Familiarity with law firm accounting systems and reporting tools.

Core Competencies

• Attention to Detail
• Time Management
• Client Service Orientation
• Confidentiality and Professionalism
• Analytical Thinking
• Communication Skills
• Team Collaboration
• Accountability and Follow-Through

Compensation and Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision benefits.
• 401(k) with employer contribution/match.
• Paid time off and firm holidays.
• Professional development and training opportunities.