Payroll Specialist - (Senior Payroll Associate (Mid-Level

About Pasona N A, Inc.

Based on our philosophy at the Pasona Group of solving the problems that society faces, Pasona N A, Inc. aims to create a society where people can enjoy their lives authentically with “Inspire Every Life Journey to Thrive” at our core.

We support individuals as a partner in success through the various stages of life, turning challenges into fulfillment and reward, thereby maximizing each person’s potential.

We walk together, share joy together, and contribute to the realization of a better society and the happiness of people.

This position is responsible for delivering accurate and compliant payroll services for assigned clients, while taking ownership of day-to-day payroll operations and supporting payroll projects.

The role serves as a mid-level specialist who works independently on payroll processing and supports project leaders in system implementations, process improvements, and client communications.

A successful candidate demonstrates strong payroll operational skills (speed and accuracy), a solid understanding of multi-state payroll regulations, and a proactive mindset toward continuous improvement.

• Process multi-state payrolls for multiple clients independently
• Ensure payroll accuracy, timeliness, and compliance with federal, state, and local regulations
• Support payroll-related projects, including payroll system implementations and conversions, under the guidance of a Project Leader or Manager
• Review and improve existing payroll procedures to enhance efficiency and quality
• Research regulatory updates and apply changes to payroll operations as needed
• Communicate professionally with clients to resolve payroll inquiries and issues
• Collaborate with internal teams (sales, project members, and IT) to meet client expectations
• Maintain high standards of customer service and data confidentiality
• Participate in internal projects and process improvement initiatives
• Perform other duties as assigned

• (Preferred) Associate degree in a related field or an equivalent combination of education and experience
• (REQUIRED) 3–5 years of payroll processing experience, including multi-state payroll
• (REQUIRED) Experience processing payroll for multiple companies or clients
• (REQUIRED) Solid understanding of U.S. payroll regulations, tax rules, and compliance requirements
• (REQUIRED) Hands-on experience with payroll systems (ADP or similar systems is preferred)
• (REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
• Experience supporting payroll projects or system implementations is a plus
• Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
• Reliable self-starter who takes ownership of assigned responsibilities
• Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
• Ability to work collaboratively within a team-oriented environment
• Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
• Proactive, flexible, and willing to take on new challenges
• Ability to achieve results aligned with PASONA's and the department's business objectives
• Classifications:
  Non-Exempt, Full-time (40 hours/week)
• Location:
  
  Office-based Hybrid work in New York, NY;
  Atlanta, GA;
  Schaumburg, IL;
  Houston, TX;
  Torrance, CA;
  San Jose, CA; preferred. Remote candidates may be considered