Electronic Toll Reconciliation Analyst

Description

Job Title:

Electronic Toll Reconciliation Analyst

Resume Due Date:
August 25,2026

Department:
Tolling Management

Work Location:

2 BROADWAY

Job Family/ Grade: CA004

Earnings Potential: $78,436-$98,045

MTA Bridges and Tunnels reserves the right to remove this posting before the Final date to receive applications.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment.

MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Electronic Toll Reconciliation Analyst is responsible for ensuring the accuracy, completeness, and integrity of electronic toll revenue by performing complex reconciliations of high-volume transaction and financial data across tolling, operational, and financial systems. The position supports revenue reporting, revenue assurance, financial reconciliation, and settlement activities for the Central Business District Tolling Program (CBDTP), Open Road Tolling (ORT), and related tolling programs.

The Analyst investigates variances, validates revenue transactions, performs audit and compliance activities, prepares management reporting, and collaborates with internal and external stakeholders to ensure accurate and timely financial reporting while supporting continuous process improvement initiatives.

• Perform daily, monthly, and quarterly reconciliation of electronic toll transactions across CBDTP and ORT environments.
• Reconcile transaction-level data between Transcore, RAAS, Conduent processing systems, and MTA financial reporting systems.
• Identify, research, and resolve unreconciled transactions, variances, and revenue discrepancies.
• Investigate transaction lifecycle issues, identify root causes of processing exceptions, and recommend corrective actions related to tag reads, image-based transactions, rejected records, and processing delays.
• Support inter-agency reciprocity settlement validation and reporting by ensuring the accurate allocation and reconciliation of toll revenue between MTA and E-ZPass partner agencies.
• Prepare supporting schedules and documentation for internal and external audits.
• Maintain audit-ready documentation for all reconciliation processes and adjustments.
• Support internal control compliance and revenue assurance framework requirements.
• Collaborate with ITS, Toll Operations, Finance, Treasury, and vendor partners to resolve system and data issues.
• Support testing, implementation, and validation activities associated with system upgrades, cutovers, interfaces, and reporting enhancements impacting toll revenue operations.
• Perform other duties as assigned
• Comply with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observe the work performed by contractors, as applicable
• Review invoices and approve them if the work has contractual standards, as applicable
• Address performance issues with the contractor, when possible, as applicable
• Escalate issues to other parties when needed, as applicable

Qualification:

Bachelor’s degree in arts/sciences (BA/BS) in Business Administration, Economics, Information Systems, Data Analytics, Finance, Accounting or a related field.

An equivalent combination of education and experience may be considered.

Minimum 3 years of progressively responsible experience in electronic toll collection, transportation operations, financial reconciliation, revenue accounting, business analytics, revenue assurance, or a related analytical field.

Experience working with large datasets and performing complex reconciliations.

Proficiency in Microsoft Excel, including pivot tables, lookups,…