AR Chargeback Analyst

Responsibilities

• General familiarity with major USA retailers vendor compliance requirements
• Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.)
• Make recommendations for better adherence to customer compliance.
• Correspond with all customers regarding timely collections of receivables and chargebacks.
• Experience in negotiating and reviewing all chargebacks for repayment or credit.
• Review weekly status reports with management.
• Communicate internally (Customer Operations, Sales, Logistics) as well as directly with customers to resolve all open claims
• Work with the warehouse to ensure compliance of chargeback-related issues as well as the returns process.
• Process reconciliation, cash application, chargebacks, and write-offs with management approval.
• Research misapplied cash and unidentified payments by contacting customers
• Work with Factor on invoice dispute notifications (provide invoice copies, POD's, etc. when needed).

• Minimum 2 years of experience working with large retailers, accessing portals to obtain claim copies, dispute chargebacks, etc.
• Minimum 2 years of experience with factoring and chargebacks.
• Associate degree in Accounting, Finance, or any other business-related function preferred, but not required. (Working experience may be considered in lieu of degree.)
• Knowledge of Exenta, Simparel or Blue Cherry ERP & Carixa deduction management system is a plus, but not required.
• Knowledge of Factoring process
• Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams.
• Strong Excel capabilities, including knowledge of X/VLOOKUP, Pivot Tables, etc., is a MUST.
• Experience working in retailer portals (preferably Amazon, Belk, Kohls, Nordstrom, Macy's, Dillard's, JCPenney and Walmart).
• Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
• Exceptional customer service skills.
• Good communication, organization, and analytical skills.
• Ability to adjust to changing priorities and workload while managing deadlines simultaneously.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Salary $85,000-$95,000