Senior Billing Analyst

The ideal candidate is an experienced billing professional responsible for ensuring the accurate and timely billing and collection of client accounts while maintaining compliance with firm policies and client requirements. This role requires strong analytical, communication, and organizational skills to support operational excellence and provide superior client service.

• Prepare, review, and process complex client invoices in accordance with firm policies and client guidelines using Elite 3E and related systems.
• Monitor unbilled accounts and work proactively with attorneys to facilitate timely billing and resolution of outstanding matters.
• Identify, investigate, and resolve billing discrepancies, exceptions, and anomalies to ensure billing accuracy and client satisfaction.
• Accurately and timely transmit client invoices through electronic billing platforms and client portals while adhering to client-specific billing requirements.
• Proactively manage collections activities, including following‑up on aging balances and resolving payment issues.
• Assist with conflict searches and the new matter intake process while maintaining strict confidentiality of client and firm information.
• Build and maintain strong working relationships with attorneys, clients, and internal departments by responding promptly to billing inquiries and delivering exceptional client service.
• Utilize data analysis skills to identify trends, monitor key performance indicators, improve workflows, and provide actionable insights to management.
• Contribute to special projects and complete all other duties as assigned by the Billing Manager.

• Detail‑oriented with a proactive, results‑driven mindset focused on delivering high‑quality work and driving matters through to satisfactory completion.
• Experience in collections, with a proven track record of effectively managing outstanding invoices and resolving payment issues.
• Expertise in e‑billing systems, electronic invoicing, and compliance with client billing guidelines.
• Strong organizational and time‑management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.
• Demonstrated commitment to team success, with a willingness to support colleagues, share best practices, and contribute beyond individual responsibilities to achieve department and firm objectives.

• Minimum of two to five years of experience in legal billing
  , preferably at a large law firm, overseeing complex billing processes, collections, and managing unbilled accounts.