HR BPO Delivery Analyst - US Virtual

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Strada
, possibilityisn’tjust a promise –it’sthe foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide,you’llbuild a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver
people-first
solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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HR BPO Delivery Analyst

This position is a professional role responsible for providing payroll accounting and funding analytical expertise and consultation to Strada clients. The role works with internal teams, clients, vendors, and auditors to resolve accounting and funding issues, maintain appropriate controls, and minimize financial and compliance risk. The candidate will also support high-risk escalations, implementations, and continuous improvement initiatives that impact Strada and its clients.

Delivery Key Responsibilities

• Perform payroll-to-General Ledger (GL) reconciliations, including payroll activity, GL postings, balance sheet accounts, and interface error reports, and identify and resolve discrepancies.
• Prepare bank and funding reconciliations by comparing payroll, banking, and third-party payment data and taking appropriate action to clear reconciling items.
• Analyze payroll variances, accounting discrepancies, and compliance issues; perform root cause analysis and recommend appropriate resolutions.
• Assess financial, legal, and operational risks associated with escalated issues and make recommendations to clients and internal management.
• Prepare or support journal vouchers, reclassifications, and other accounting adjustments and understand their impact on the General Ledger.
• Provide functional and technical support for payroll accounting and funding issues, including researching system defects, documenting evidence, and coordinating resolution with Application Services and Product teams.
• Support client implementations, go-lives, year-end activities, and ongoing delivery of accurate payroll accounting and GL files and documents.
• Respond to client, vendor, and internal inquiries related to payroll accounting, funding, treasury, and financial processes.
• Serve as a subject matter expert for audit requests, ensuring accurate and timely responses and that appropriate audit controls are established and followed.
• Maintain and enforce Defined Work Instructions (DWIs), process documentation, and other controls to support consistent and compliant service delivery.
• Partner with payroll processing teams, Operations, Product, and other internal groups to resolve escalations, share lessons learned, and identify opportunities to improve service delivery.
• Identify opportunities for automation, innovation, process improvement, and enhanced controls, and support implementation of approved solutions.
• Support team development through knowledge sharing, training, and coaching, and provide guidance on complex issues and escalations.
• Build effective relationships with clients, internal teams, and vendors while maintaining the confidentiality of sensitive payroll and financial information.

Professional Experience & Skills

• Bachelor’s degree in Accounting, Finance, or a related field preferred, with accounting experience required.
• Payroll accounting, payroll financial reporting, or payroll funding experience preferred.
• 1-3 years of experience with Workday or a similar ERP/accounting system.
• Strong…