Guest Services Representative; Mon – Fri

Overview

About Kirkland & Ellis At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Do you thrive in fast-paced, client-facing environments where every interaction shapes the perception of a global brand? As a Guest Services Representative at Kirkland & Ellis, you’ll play a critical role in creating a seamless, welcoming experience for attorneys, clients, and visitors from around the world. Serving as the front line of the Conference Center and main phone line, this role sits at the center of office operations—connecting people, spaces, and services with professionalism and care.

You’ll collaborate closely with internal teams to anticipate needs, solve logistical challenges, and ensure every guest interaction reflects the firm’s high standards, cultural awareness, and commitment to excellence.

• Frontline Client
  
  Experience:
  
  Answer incoming calls via the SDC phone system, route inquiries accurately, and serve as the central information hub for the office.
• Guest Reception & Access Management: Greet visitors, manage building access, issue temporary internal identification for visiting attorneys, and escort guests to conference rooms, offices, or visitor spaces with a polished, welcoming approach.
• Conference & Space Coordination: Reserve and manage meeting spaces using EMS Conference Room Booking software, maintaining real-time awareness of conference room activity and ensuring all technology, audiovisual (A/V), catering, and supply needs are fulfilled.
• Visiting Attorney & Client Support: Assign offices to visiting attorneys and clients, coordinating administrative support, technology setup, office supplies, and documenting preferences to ensure a seamless workspace experience.
• Catering, Events & Transportation Logistics: Act as liaison between requesters and food service staff, advising on service options and pricing, confirming orders and delivery timing, and arranging car services as needed.
• Team-Based Operational Support: Assist with additional requests in conference rooms or visitor offices, supporting attorneys, guests, and colleagues in a fast-paced, service-driven environment.

• Bachelor’s degree preferred or equivalent combination of education and experience.
• At least one year of experience in a high-paced, customer service–driven environment.
• A consistently positive, solution-oriented approach with a strong commitment to delivering exceptional service.
• Skill in managing multiple priorities, logistics, and requests accurately in a dynamic setting.
• Working knowledge of Microsoft Outlook, Word, and Excel; experience with EMS Conference Room Booking software and SDC phone systems is a plus.

If you’re energized by creating outstanding guest experiences, enjoy being the go-to connector in a busy office, and want to contribute to the success of a world-class firm, we’d love to hear from you.

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement.

We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

New York City: $49,000 - $75,000

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now".

Don’t meet…