Donor Coordinator

Job Description

Cooper Surgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of Cooper Companies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.

Learn more at

• Checks in potential donors and donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies
• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable)
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows‑up as necessary
• Cleaning and resetting Donor rooms as needed
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals
• Manages chart scanning and other tasks related to chart management
• Assists with initial and interim donor chart review
• Assists with sorting and mailing of donor checks (when applicable)
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager
• Coordinates donor disqualification process.
• Assist with donor follow‑up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation
• Provides back‑up coverage for overall branch operations as necessary
• Oversees department supplies, including forms, donor refreshments, office supplies
• Other duties and projects as required

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one‑on‑one and small group situations to clients and employees.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.
• Knowledge of and proficiency in MS Word and Excel.
• Excellent project management and customer service skills; high level of interpersonal skills to interact with peers and management; strong attention to detail in composing, typing and proofing materials; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality.

• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one‑on‑one and small group situations to clients and employees.

• Ability to add, subtract, multiply and divide in all units of…