Chief Clerk III

Requisition #:

7405

1

Full time

Permanent

Bargaining

Hybrid

1199

SEIU National Benefit Fund

Non-Exempt

• Retrieve from DBL voicemail detailed messages for processors; provide status of disability claims and processing procedures to members and their representatives.
• Prepare and submit daily attendance report to management.
• Create, update, and maintain Excel spreadsheets for staff daily Disability production sheets.
• Prepare and maintain Disability files inventory reports for items sent to storage; request files from storage as needed.
• Data‑enter disability claims information accurately and efficiently through DMS.
• Assess information received to determine appropriate logging and indexing.
• Research problems in eligibility system QNXT and V-3.
• Process, sort, and distribute mail.
• Sort and distribute a high volume of claim files.
• Identify PFL claims received and direct them to the coordinators to forward to Amalgamated.
• Review DBL mailbox to ensure all claims received are uploaded correctly into V3.
• Ensure accurate entry of forms submitted from the ER Portal & DBL Module into the system.
• Prepare weekly and monthly production reports via Microsoft Excel.
• Communicate with members or employers via email or phone regarding DBL forms received.
• Review and research any inquiries received in the DBL mailbox to address questions related to new claims submitted.
• Review and analyze member records in V3 for disability claims submitted by the employer and by the member into the portal, which uploads into DMS.
• Identify documents submitted by the member and employer, determine if the information is a duplicate or a new claim.
• If the information is determined to be a new claim, create a new claim record under specific document types based on who submitted (ER = CLMFRM doc type, Member = MPDBCL).
• Assist in the Life Department.
• Perform additional duties and projects as assigned by management.

• High School Diploma or GED required.
• Minimum of two (2) years clerical experience in a general office environment required.
• Basic knowledge of Microsoft Word and Excel preferred.
• Basic knowledge of Eligibility and Disability Systems (QNXT and V-3) preferred.
• Excellent keyboarding skills with a minimum of 6,000 KPH and 6% or less error rate preferred.
• Knowledge or familiarity with the Disability Claims system preferred.
• Ability to meet daily deadlines.
• Good communication skills both oral and written required.
• Excellent interpersonal skills with excellent telephone etiquette.
• Must meet performance standards including attendance and punctuality.