Lead Receptionist

Job Title

Lead Receptionist

Full-Time

$31.00 per hour

• 8:00 AM – 5:00 PM or
• 9:00 AM – 6:00 PM
• Schedule flexibility is required based on business needs and event flow.

Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Receptionist plays a critical role in delivering a high-touch, hospitality-driven workplace experience within a corporate office environment.

This position serves as the primary point of contact for guests and visitors while also acting as the right-hand support to the Manager. The Lead Receptionist assists with administrative tasks, operational coordination, and daily workflow management—particularly when the Manager is engaged in client-facing responsibilities. This is a cross-functional role that supports reception services, conference room operations, workplace experience initiatives, administrative duties, and facilities coordination.

The ideal candidate brings a strong corporate hospitality background, leadership capability, and a "go above and beyond" mindset. Adaptability, professionalism, and a commitment to making every client feel welcomed, valued, and important are essential to success in this role.

• Run daily setup worksheet reports
• Create weekly event sheets and weekly/monthly conference room usage reports
• Capture and communicate event-related information for IT, Facilities, Meeting Support, and Catering teams

• Perform regular floor tours to ensure all spaces are clean, organized, and maintained in optimal condition
• Promptly address complaints, questions, concerns, and suggestions, including quality assurance follow-up
• Greet and acknowledge all guests with professionalism, urgency, and courtesy, including stepping away from the desk to open doors
• Advocate for the client's hoteling culture and mobile work environment by assisting guests with securing workspace
• Verify room occupancy and reclaim unused meeting space as appropriate
• Partner with Facilities and Maintenance teams to report and track issues such as damaged furniture, carpeting, lighting, or cleanliness concerns

• Deliver memorable, high-touch customer experiences with exceptional responsiveness
• Arrange, recommend, book, and confirm concierge-style services such as gifts, premium tickets, dry cleaning, and errands
• Serve as a brand advocate and ambassador for Forrest Solutions in every interaction

• Provide end-to-end conference room support, including room setup and breakdown, logistics coordination, and catering requests
• Check in with clients prior to meetings or events to confirm readiness and requirements
• Provide real-time support during meetings across all office floors
• Monitor meeting room usage, no-shows, attendance, and adherence to scheduled times
• Open and close meeting and work areas as scheduled to ensure full operational readiness
• Coordinate meeting and catering logistics with Executive Assistants and the Centralized Space Management Team

• Answer all visitor and employee inquiries at the reception desk
• Enter visitor information into the building visitor management system and issue identification badges in accordance with security procedures
• Coordinate with lobby security to ensure smooth visitor entry for firm events
• Answer and direct all incoming phone calls, including internal hotlines
• Assist with urgent requests such as guest wireless access and mother's room codes
• Perform data entry and administrative tasks with a high level of accuracy
• Order office supplies and maintain inventory for pantries and office supply rooms

• Serve as an information liaison to the Manager and leadership team
• Act as the Manager's primary support, assisting with workload management and task completion
• Step in to assist with leadership responsibilities when the Manager is occupied with client-facing work
• Collaborate cross-functionally with IT, Facilities, Workplace Experience, and other…