Floor Ambassador

Overview

Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy. To also provide an integrated VIP experience—providing a unique mix of guest services, office services and an elevated workplace experience—focused on driving results.

• Service Excellence:
  Office space is dynamic, and each floor occupant has unique needs. Ensure everyone has what they need.
• Own the floor—everything should be working well; if not, report to appropriate operations teams (facilities, maintenance, security, IT, etc.) and follow up to ensure it is addressed.
• Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work.
• Ensure all systems are working effectively (printer network, cooling and heating, lights, etc.).
• Manage all service requests (imaging, car service, mailing, printing, etc.) with a closed-loop approach.
• Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office map, etc.).
• Anticipate needs and proactively seek opportunities to elevate the end-user experience.

• Core Functionality:
  Utilize Canon devices, office center tools, workstations, and applications to complete service requests.
• Operate the advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching, collating documents, etc.).
• Complete jobs to individual preference and ensure individual preferences are shared and updated regularly for continuity.
• Answer emails and phone calls with proper professionalism and etiquette that represents CBPS appropriately and encourages future interactions.
• Operate PS Ship in Outlook to create domestic and foreign Fed Ex labels as well as create hyperlinks for sharing tracking numbers and pertinent info.
• Create white labels for shipping and creating envelopes of various sizes with both sender and return addresses placed properly.
• Exercise time management, answer emails promptly and complete tasks within an appropriate time based on workload.
• Bind documents in all methods used at the office service center;
  Floor Ambassadors should have knowledge of binding, laminating or cutting with various methods for all requests.
• Manage the supply demand for your assigned floor: major supplies, restock frequency, specialty supplies, and who needs them.
• Solve minor issues with hardware (paper jams and cleaning).
• Adequately input all requests and task completions in accountability software.

• Events and Special Projects:
  Support assigned floor as needed. Provide operational expertise and consultation—best practices to prepare for the event, where to route requests during the event, supplies needed, etc.

• The Approach:
  To provide an exceptional VIP workplace service experience for legal and business professionals.
  • Manages a high volume of work with efficiency:
    Utilizes office tools to create or manage a system for tracking accountability for all service requests. Juggle competing demands by prioritizing or delegating to available team members.
  • Entrepreneurial and resourceful:
    Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions with minimal guidance and asks for help when needed.
  • Attention to detail:
    Notices and fixes errors that others might overlook; learns from mistakes.
  • Strong sense of ownership and resilience:
    Plans and finds alternative paths to finish; never sacrifices quality.
  • Dependability and approachability:
    Builds authentic professional relationships and delivers exceptional service.

• Customer Service:
  Ensure total customer satisfaction through understanding expectations, proactive problem identification/resolution, and relationship building. Work with facilities, catering and other vendors as needed. Strong communication skills and the ability to remain calm under pressure.
• Mail/Packages/Pouches:
  Receive, sort, and deliver all incoming mail and packages to assigned floors within established time frames. Log…